The cloud-based platform has allowed SPL to transform its paper-based operation with end-to-end digital workflows reducing costs and improving communications. The fully integrated CRM ensures every opportunity is managed to its full potential, helping the business secure more work, whilst automated scheduling improves the efficiency of the mobile workforce by up to 50 per cent.
“Prior to BigChange, we were completely paper-based, which meant vital information was not accessible, and the operation was not scalable,” commented Phil Dixon, Commercial Director at Specialist Project Logistics. “My remit was to implement a strategy for growth, and to achieve this, I knew I needed to provide a structure that allowed for the flow of information between the field teams, back office and management.
“BigChange provides this! From initial enquiry through the actual delivery process to invoicing and payment, every piece of information is recorded and centrally stored, meaning it is accessible whenever and wherever it's needed. In addition, the CRM has transformed our sales process, so we are winning more business; the intelligent scheduling means we can do more work with the same resource, and the real-time tracking and updates mean we can respond to changes as they occur and keep the customer informed.”
Phil Dixon, Commercial Director, SPL
SPL is based just outside of Doncaster, with easy access to the motorway network allowing them to provide a bespoke delivery service across the mainland UK. Operating a mixed fleet of trucks and vans, SPL specialises in the transport of high-end white goods, ensuring equipment is delivered in situ. Working alongside its sister companies General Catering Services and Jeros UK, for high street names such as J D Wetherspoons, Co-Op and Five Guys, SPL offers a complete solution including warehousing and consolidation, unpacking and positioning, and removal and disposal.
BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence in one simple to use and easy-to-integrate platform, has transformed service delivery for SPL. Using the CRM to log enquiries provides intelligence for the management team for business development and ensures consistency of information once work is won. Drivers armed with tablets have access to delivery details and the flow of real-time information between field and office, including POD, complete with photographs and time/date stamps and continuously updated ETAs ensuring the client is kept informed.
“BigChange is like one big encyclopaedia for our business,” Dixon continued,
“When the pressure is on, and multiple plates are spinning, BigChange is a steady hand ensuring nothing gets dropped! BigChange is easy to use – even for the least techy person, and the support from the BigChange team is excellent.”
Phil Nixon, Commercial Director, SPL
SPL engineers using BigChange technology to manage their day.
