Future Group Drives Productivity Gains with BigChange Field Service Management Software

“BigChange just works for us! We use it across every aspect of the company from vehicle tracking and appointment scheduling to maintaining client records and creating professional reports.” Maddie Carr, Service Agreement Manager, Future Group.

Before using BigChange Field Service Management Software, management of Future’s mobile operation was entirely paper based. Engineers would fill out paper reports which office staff then had to type up before sending to clients. This was time consuming and also introduced the potential for errors. The Essex-based company, which provides Lighting and Electrical, EV Charging, Fire and Life Safety, Refurbishment, and Security services, researched and trialled a number of other systems before selecting BigChange, having decided it was perfect for the way it operates.

“Since implementing BigChange, paperwork has become a thing of the past and we are far more efficient seeing, on average across the divisions, an 80% improvement, it was also fundamental to our winning the ARMA Partner of the Year Award.” Maddie Carr, Service Agreement Manager, Future Group.

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, financial management, and business intelligence, has transformed the way Future manages its mobile operation. Scheduling of routine and ad-hoc call outs has improved with real-time tracking and geographically optimised allocation of field resources.

Customised job cards, complete with time and date stamped photographs, are used to capture equipment of site specific information, which is then automatically shared with the back-office system and used to create professional customer reports, improving transparency and service levels. This information is also used to create invoices and inform payroll, further improving efficiency and reducing the potential for errors.

BigChange also helped Future implement working from home during the pandemic, something they have been able to continue to support if personal circumstances or bad weather dictate.

“BigChange has become an integral part of daily working life and the support we receive means every member of the team is happy to explore new ways of working and new ways of doing things knowing it will be easier and more efficient with BigChange.” Maddie Carr, Service Agreement Manager, Future Group.

About:

Essex based Future Group partners with property managers to deliver high-quality, energy-efficient and fully compliant block lighting systems, fire and life safety maintenance and installation services, door entry and CCTV systems, electric vehicle charging solutions, and full refurbishment projects, dedicated to the real needs of property and estate managers. Future was awarded the ARMA (the Association of Residential Management Agents) Partner of the Year award in 2022 and has collected many more awards since forming nearly 10-years ago. Future also provides a 24/7 call out service from its Essex base, serving clients across London and south of England.