This week, the nation eagerly awaits the finale of "The Traitors," a show mirroring the success we celebrate at BigChange. Its viewership has soared by over 10% since its debut, reflecting the average growth of our customers, who saw a remarkable 10% expansion last year, far surpassing the UK's modest economic growth of about 0.3%.
This comparison underscores a vital insight: Businesses can achieve impressive growth with the right strategies, akin to the contestants on "The Traitors" outmanoeuvring their rivals.
In this week's product blog, we'll delve into five critical features of BigChange, the leading job management system, and discover how it propels industry leaders to the forefront.
Strategic Planning with Job Scheduling
Every player in "The Traitors" employs a strategy, and the successful ones adapt it throughout the game. Similarly, in business, your job management system should be flexible to handle emergency requests, maximise team skills, and optimise time usage.
BigChange offers three effective work planning methods. The scheduling assistant spots calendar gaps for last-minute jobs, the route optimiser cuts unnecessary travel, and the 'schedule all' feature lets you efficiently manage thousands of jobs with just a few clicks.
For example, HodgeClemco, specialising in surface finishing solutions, leveraged BigChange's digital job sheets, significantly enhancing their operational efficiency and customer service.
Building Trustworthy Alliances with Customer Relationship Management
Winning "The Traitors" hinges on building trustworthy alliances and offering unique skills or information - a concept mirrored in forging solid customer relationships in business.
A thriving business could have hundreds or even thousands of customers to manage. Keeping track of every interaction and history detail is only feasible with a dependable customer relationship management system.
BigChange provides a fully customisable and scalable CRM, facilitating the building and maintaining solid and lasting relationships and ensuring personalised, top-tier service.
Notes can be easily saved against customer profiles with workflows ensuring all critical information is captured. Automated templates for customised emails and documents make communication effortless. Each customer's profile also displays jobs, financial documents, and notes for a comprehensive view.
Celsius Plumbing and Heating used BigChange's CRM to automate critical processes, drastically improving business performance, productivity, and customer service. The system's automation capabilities increased their service booking success rate from 20% to 90%.
Data-Driven Decisions with Dashboards & DaaS
In 'The Traitors', as in business, information is power. Data-driven decision-making is crucial to avoid costly errors and enhance your chances of success.
Interpreting data can be challenging, and often, the business landscape shifts before you fully grasp it.
BigChange simplifies this with three user-friendly methods to interpret data, track performance, identify trends, and make strategic decisions that foster growth and efficiency.
Reports linked to crucial system areas provide visibility and export options for essential data. Business intelligence dashboards offer an interactive overview of your operations, highlighting profitability, job performance, and resource utilisation. For larger businesses with data warehouses, our Data as a Service (DaaS) enables the integration of BigChange data with other systems for a holistic view.
Sapphire Utility Solutions, for instance, saw a 100% rise in productivity by using BigChange's job management platform, which streamlined their operations and significantly reduced administration.
Staying One Step Ahead with Alerting
Like the contestants in 'The Traitors,' who must adapt to shifting dynamics, BigChange's alerting feature keeps businesses ahead of the curve. With reliable alerts, you can concentrate on your work without constant check-ins, confident you'll be promptly notified of critical updates.
BigChange provides real-time alerts on diverse aspects: it notifies the back office if an engineer will be late for a crucial client, alerts you upon entering a chargeable zone like the London ULEZ to avoid fines, and informs you of feedback received after a job that requires your attention.
Edinburgh's oldest family-run provider of plumbing, heating and electrical services, P. Blackhall, utilises the BigChange platform to improve communication with automatically generated ETA notifications. This has the impact of boosting custom service levels without the cost of additional back-office resources.
Winning The Prize with Financial Management
Contestants participate in "The Traitors" not just for the excitement but to win prizes. Similarly, while businesses strive to impact their customers positively, achieving this goal hinges on financial success.
BigChange's Financial Management tools streamline billing and invoicing, improving cash flow and profitability. Invoices can be easily consolidated and sent, and on-stop notifications prevent work from being scheduled for those who are behind. Integration with Sage and Xero facilitates data transfer to HMRC-accredited systems for reconciliation and audits. This feature simplifies financial operations, from invoice generation to payment tracking, ensuring businesses achieve a robust financial standing - the ultimate corporate achievement.
Celsius Plumbing and Heating, for instance, utilised BigChange to automate quoting, significantly improving the speed and level of quote acceptance and boosting engineer productivity by 30%
As "The Traitors" ends, it's evident that the right strategy, tools, and insights are crucial for success in both the game and in business. BigChange offers these essential elements through its comprehensive features, enabling companies to shield themselves from the banishment of mediocre growth rates.
If you want to make your business performance prize-winning, why not sign up for a no-obligation free demonstration by one of our experts by clicking here.
