Riding the Heat Pump Wave: Our Guide to Servicing The Heat Pump Surge

Jonathan Isaacs
November 1, 2023

With the UK government ramping up the heat pump grant to £7,500, there's a buzz in the air. More homeowners are now eyeing up heat pump installations, and for the trades, this means more calls ringing in​ (source). But with more work, comes the need for better planning. That’s where BigChange steps in, making the ride smoother for tradespeople.

🌿 1. Smart Scheduling for Busy Days 🌿

As calls for installations and services shoot up, keeping the schedule tight is key. With BigChange's smart scheduling, managing a packed day becomes a breeze. It helps you see who’s available, book jobs quickly, and keep customers in the loop. No more juggling calls or shuffling papers to find the right slot.

And it's not just about filling up the diary. It's about doing it in a way that makes sense - keeping jobs grouped by area, making sure the right skills are matched to the right jobs, and keeping travel time to a minimum.

This smart scheduling can save precious hours, keep fuel costs down, and make sure customers aren't kept waiting. And when things change - as they often do - it's easy to reshuffle, keeping everyone informed and on track.

📦 2. Stock Up with Real-Time Tracking 📦

When jobs are back-to-back, running out of parts can slow things down. BigChange keeps a close eye on your stock, so you know what’s there and what’s needed, keeping the jobs rolling without a hitch.

Our real-time stock management, shows what's in the van, what's in the warehouse, and what's been used up. And it's not just a numbers game. It's about having the right parts for the right job.

When a heat pump installation is booked, BigChange can make sure the right parts are reserved and ready to go. And if something's running low, it's easy to reorder, with automatic alerts to tell you when it’s time to stock up.

No more delays waiting for deliveries, no more jobs half-done. It's about keeping the wheels turning, keeping customers happy, and keeping the cash flowing.

Stock allocation with JobWatch

📋 3. Digital Worksheets for Every Job 📋

Each installation or service has its checklist. BigChange’s digital worksheets make sure nothing slips through the cracks.

Health and safety checks, Risk Assessments and Method Statements (RAMS), it’s all there for every job, keeping things safe and sound. It's like having a personal assistant for each engineer, making sure all bases are covered, from the first safety check to the final sign-off. And it's all done on a tablet or smartphone, no need for paper forms that can get lost or damaged.

Plus, it's easy to share this information with the team, with the office, or with the customer. Everyone can see what's been done, what needs doing, and how to keep things safe and compliant. And when the job’s done, all the information is there, ready for invoicing, reporting, or for the next job.

🗺️ 4. Quick Routes for Faster Fixes 🗺️

Getting to jobs faster is a win-win. BigChange finds the quickest routes for your crew, cutting down on travel time, and getting the fixes done quicker.

It’s not just about finding the fastest route on the map. It’s about planning the day to avoid the traffic, to group jobs together, and to keep travel to a minimum. And it’s done automatically, with live traffic updates and smart planning that takes the hassle out of route planning.

Plus, with real-time tracking, the office can see where everyone is, and who’s closest to the next job. It’s about getting more done, without the rush. And it’s about showing customers you value their time, with accurate ETAs and quick response to urgent calls.

A screenshot showing field engineers routes and the active job status

🤝 5. Stay Connected, Stay Coordinated 🤝

A quick chat or message can save a lot of time. BigChange keeps the lines open between your teams with easy messaging and alerts. Everyone’s on the same page, and the job gets done right.

It’s like having a direct line to each person, whether they’re on the road, on-site, or in the office. And it’s not just talk. It’s about sharing information, sending photos or documents, and making sure everyone has the latest updates. It’s a way to solve problems together, to share knowledge, and to keep the team spirit strong, even on the busiest days.

And with BigChange, it’s all recorded, so there’s a clear history of who said what, and when. It’s about making communication easy, making teamwork a reality, and making sure every job is a winner.

BigChange is all about making the busy days easier for trades. When the calls are pouring in for heat pump installations, we’re here to make sure every job is a win. From the first call to the final fix, we’ve got your back.

Jonathan Isaacs, Product Marketing Manager at BigChange

🌐 Step Up with BigChange 🌐

Ready to tackle the heat pump rush with a solid game plan? BigChange is here to make it happen. Discover how our Job Management System can be the playbook for your trade business. Request a demo today and let’s get the ball rolling towards a busy, but smooth-sailing season.

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