Customer Success Associate

This role will sit within our Customer Success Team based, working hybrid in our Leeds Headquarters. Our Customer Success team is dedicated to listening to customer feedback and continually developing innovative and simplified ways of working ensuring customers maximise our product's potential and enjoy an exceptional experience. The goal is to foster strong customer relationships, leading to high satisfaction and retention rates through understanding their needs, provide tailored solutions, and facilitate training and development to achieve their desired outcomes while using the BigChange software. Success here is a collective effort, with the team's achievements being well recognised and rewarded.

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The role will be responsible for looking to add value and growth to our customer base, managing a mixture of both large and small accounts. We are looking for someone to identify opportunities and grow our customer base whilst adding value through customer engagement and a proactive approach to problem-solving.

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If you have strong relationship-building skills and excellent communication, this role offers a great opportunity to develop your skills further, make a genuine impact and progress your career.

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• Have experience of working in a fast paced, dynamic organisation with demonstrable ability to manage a multitude of customer requirements across your customer base.
• Ability to build strong relationships with customers and key stakeholders at BigChange.
• The ability to prioritise value for your customers; this is often multi-faceted, be it within the product itself, through customer events or any other avenues.
• Proficient in setting and achieving customer goals with a solid success plan.
• Proactive in identifying growth opportunities within the customer base.
• Collaborate effectively with internal teams (product, support, sales).
• Be the voice of the customer within BigChange, ensuring their feedback is heard and acted upon.
• Excellent communication, active listening, and relationship-building skills.
• Help grow and retain the customer base by understanding needs and delivering value.

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Our customers are at the heart of our business and are what makes BigChange the success we are. this role provides you with the opportunity to make a direct impact on the success of BigChange and drive the growth of our customers.

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We embody our BigChange leadership principles and values, these shape our ways of working, our company culture and will guide your career development with us.

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• Flexible working.
• 27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days.
• An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
• Gym or zwift membership contributions.
• Income protection and death in service.
• Health care cash plan.

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BigChange is an equal opportunity employer, we celebrate, champion, and embrace our differences and strongly support diversity and inclusion in everything we do. We are a Disability Confident Committed employer and will make any reasonable adjustments or changes to our existing process to fully support your application and ensure you’re set up for success.

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If you’re looking for an opportunity to shape a meaningful career, with the freedom to make a genuine positive impact within a talented team where your voice is heard and your involvement matters. Apply to BigChange today.

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