CCTV Monitoring, one of the fastest-growing construction site CCTV installation and monitoring businesses in the UK, has rolled out a mobile workforce system as part of a cloud-based business system from Leeds-based BigChange.
Equipped with rugged tablets running a 5 in 1 app called JobWatch, CCTV Monitoring engineers are tracked and connected in real-time to the central system giving management 24/7 visibility of their field operations.
CCTV Monitoring has a team of CCTV and security specialists with engineers that can be deployed quickly nationwide to provide a complete CCTV service from site assessment to installation, monitoring and servicing. Based in Emley, West Yorkshire, the company also operates a 24 hour state of the art monitoring station for key building sites across the UK. CCTV Monitoring services some of the biggest names in industry including Kier, Balfour Beatty, Morgan-Sindall, Galliford Try, Willmott Dixon and Skanska.
BigChange has provided a complete end-to-end solution to CCTV Monitoring which handles the entire business process. From logging incoming service requests on CRM software, to work scheduling and job allocation, through to routing and tracking to live job reporting, invoicing and management reporting.
Stuart Capstick, Managing Director of CCTV Monitoring, says:“Initially we simply used BigChange as a CRM but we knew straight away that it provided a tremendous opportunity to improve the way we worked. The potential became very clear when we installed some large screens in the office and we could all immediately see our entire operations in real time and see the exact status of each job,”he adds:“BigChange really has revolutionised our business and it helps that it is very intuitive, very easy to use; it’s just ‘out there’,”Founded 2005, CCTV Monitoring was formed to resolve the problems caused by opportunistic and professional theft from construction sites by using cost effective, technologically based CCTV alternatives to manned guards. The company secures sites in the most effective and technologically beneficial way; including an environment-friendly solar-powered system for remotely monitoring sites without the need for mains power.
With BigChange CCTV Monitoring has improved the way resources are allocated as the system gives an instant overview of each engineers’ location, status and capability. Linked to GPS trackers on their vans, engineers use their tablets for navigation, job sheets, timesheets, parts ordering and vehicle safety inspections. The devices can also be used for capturing time and location stamped photographs; providing indisputable evidence from site should future customer queries arise.
Capstick says:“With BigChange we can get the right people to the right job quickly and efficiently; we’ve seen a very significant increase in productivity since implementing BigChange;”he adds:“Our profitability per job is now typically 30 percent greater than before. That profit is being ploughed back into the business to invest in new equipment and support our expansion plans nationally and into new markets,”Like other adopters of BigChange CCTV Monitoring sees the system as a platform for growth. After consolidation last year, the company is expected to grow by 40 percent in 2019 with expansion not only in the construction sector but also into new markets and new areas of service such as access control and fire prevention.
Capstick explains:“The thing about BigChange is that we are no longer constrained as a business. We can expand freely without needing to worry about our IT capability – it is all on the cloud and mobile. As they say old ways won’t open new doors and we have a new way – BigChange gives us fingertip control of the business and with the flexibility of the system we can easily tailor it to bring on new services.”With the introduction of BigChange's fire & security job management software, customer services have had a big boost through improved communication with clients. With better and more up to date information clients are kept in the picture with emails with expected time off arrival on site and job completion reports, backed with photographs.
Capstick says:“For many clients we already provide live CCTV feeds through our monitoring service but they were pretty much in the dark when it came to our installation and service work. With BigChange that has changed and now we can keep them in the picture,”“It’s good for business in other ways as well as previously we were going out to do chargeable reactive maintenance work but our records were not updated; on this alone BigChange has increased our annual billings by around £30k a year in fees previously not charged.”
