Facilities management start-up, Novex FM, has turned to field service management software from BigChange to underpin major expansion plans. The Manchester-based FM company launched last year providing project management, repairs and preventative maintenance services to residential and student properties, and private landlords. Using the all-in-one job management platform from BigChange, Novex is now launching a full range of FM services, nationwide, confident its automated, streamlined workflows and reporting will future-proof the business as it continues to grow.
“As an experienced project manager, every contractor I have ever worked with that has shown up on time, did the work they said they would and invoiced correctly, had one thing in common, and that was BigChange,” said Ben Ousey, Operations Manager at Novex FM. “So, when we started Novex it was a no brainer – we had to have BigChange."
Using the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence in one simple to use and easy to integrate platform, Novex has complete visibility of the business, at any time, from any web-enabled device. With just a couple of clicks, the Novex management team can get reports on outstanding quotes, missed opportunities and unpaid invoices, as well as a complete breakdown of costs per job.
“With BigChange, everything is in one place,” Ousey added.
“I have all the information I need, at my fingertips, so I know that as we expand, we have the workflows and management processes in place. I am also confident that the BigChange community, including the Collaboration Network, will play a significant role in our continued growth.”
Ben Ousey, Operations Manager, Novex FM
Novex FM is a facilities management company run by property managers. From project planning through to delivery of landscaping, cleaning, redecoration, repair and refurbishment services, Novex prides itself on exceptional customer experience. Novex has access to a nationwide network of specialist staff and skilled contractors it can call on to expand its service offering and geographical coverage.
“With BigChange there is no such thing as can’t,” he continued. “Not only do the tools they provide mean ‘we can’, they also provide unrivalled support. Between the BigChange University tutorials, the extensive YouTube content and the 24/7 RoadCrew support team, BigChange has given us the skills and the confidence to take our business to the next level.”
