BigChange revolutionises Fire & Security firms with its flexible, all-in-one job management software. It offers a comprehensive solution that includes real-time tracking, efficient job scheduling and seamless job management. This means quicker response times, enhanced service quality, and improved operational efficiency. With BigChange, you can manage your team effectively, ensuring operatives are at the right place, at the right time, equipped with the necessary information. Our system also facilitates easy compliance with industry regulations and standards.
Supercharge your growth and take team productivity to new heights
- Paperless productivity
BigChange’s mobile app manages Fire & Security jobs step by step, ensuring best practice is followed. Capture proof of work, including photo capture before, during and after work to avoid any payment delays.
- Everything your team needs in one place
BigChange’s all-in-one system replaces all your separate systems, enabling your team to work and collaborate effectively in one place.
- Schedule smartly - and improve emergency response times
Respond faster to new work requests with intelligent scheduling and live tracking that helps you quickly identify the right engineer, with the right skills and the right equipment.
Tender winning software that gives Fire & Security businesses the edge
- Differentiate your business with the latest job management technology
Win more contracts - with an integrated, digital and seamless way of working that gives confidence and peace of mind to your potential customers.
- Transparent SLA reporting - with digital job sheets
Give your customers the transparent reporting they need, with accurate data around SLAs, attendance on-site and job compliance.
- Complete proof of service
With BigChange, you’re empowered to serve your customers with accurate proof of service records. Automatically share detailed job reports that detail work carried out, before and after photos and well as time and location stamping.
Manage risk and compliance where it really matters
- Digital Risk assessments
Build risk assessments into the workflows that need them. Fire & Safety jobs can’t be started until risk assessments have been completed. All traceable back to the operative who completed them.
- Access RAMS on demand
Fire & Safety companies can access and share copies of RAMS on their tablet or smartphone. All without paper.
- Access to connection diagrams and site-plans
Fire & Safety engineers have easy access to connection diagrams, user manuals and other documents in the file library on their smartphone or tablet.
Frequently asked questions
Yes. With our software, you can optimise hundreds of jobs in bulk by using the intelligent scheduling assistant. The assistant matches engineers to jobs based on factors such as location, job type, traffic information, skill set and vehicle type. As such, you can guarantee that you’ll always have the right people in the right places — every time.
You can enjoy many benefits by using BigChange to manage your fire and security business, including:
- User-friendly online booking portal that makes it easy for customers to manage their appointments
- Optimised schedules that save you time and money
- Complete visibility over your operations for better decision-making
- Improved customer communications, including marketing emails to increase bookings
- Mobile application that removes the need for paperwork and admin-heavy tasks
- Instant invoicing and payments for a healthy cash flow
- Excellent health and safety features that ensure your business is compliant
With our fire and security job management software, compliance needn’t be a worry. You can either use our fire and security certificate pack or create your own forms that engineers can fill out from their mobile devices. Engineers won’t be able to fill out timesheets until the health and safety forms are filled out, giving you peace of mind that they’ll carry out all work safely.
The mobile app gives your electricians access to all the vital information they need from the palm of their hands. Whether they want to view their schedule or individual job details, complete a risk assessment, communicate with your back-office staff or put together a digital invoice, it just takes a few taps.
With less paperwork to take up their time, your electricians can get back to doing what they do best.
Yes, and it won’t add to your team’s workload. For example, you’ll be able to send automated communications to keep your customers updated, including on the day of their appointment where they’ll be able to track their engineers’ whereabouts in real-time via a tracking link.
Then, once the work is complete, customers will immediately receive their invoices and pay using a range of convenient online options for a swift and simple transaction.
Finally, you can check that customers are pleased with the service by sending them a satisfaction survey, which will help you keep improving your business and make it more attractive to potential clients.