National Maintenance provides repair, refurbishment and maintenance services for the private and public sector. Clients include Barratt Homes, St Andrews Healthcare, nursery group Busy Bees, and Nottingham City Council. The company, which has seen a 40 per cent year-on-year growth since its formation in 2009, implemented BigChange field service management software early in 2021 to provide a platform for further expansion nationally.
National Maintenance embraced technology right from the start with paperless working in the office. However, with ambitious plans to expand and a need to meet more stringent reporting requirement of clients operating nationally, the company needed to overhaul its systems.
“We looked at a number of systems, shortlisting two. We initially made the wrong decision, and after 6 months of frustration, we realised it was a mistake, and we switched to BigChange,” says Jon Johnson, MD, National Maintenance Ltd. “That has proved to be the right decision; BigChange has proven to be much easier to use and implement, and crucially, support has been exceptional.” Jon Johnson, MD, National Maintenance Ltd.
BigChange is a complete job management system bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, and online portal into one simple-to-use and easy-to-integrate platform. National Maintenance has now been able to consolidate all of its business automation needs into one system, and BigChange also integrates with its Xero accounts software.
“We’ve only really just become aware of the power of BigChange; it is an all-in-one business solution. It provides a seamless flow of real-time information from initial job booking, to field operations, to finance and management, and to our customers. It’s already reduced office and accounts administration by 50 percent.” Jon Johnson, MD, National Maintenance Ltd.
National Maintenance undertakes scheduled and reactive work with field operatives receiving and managing jobs on their tablets. The job management software automates every conceivable task in the field, replacing paperwork with real-time electronic reporting synchronised with the central BigChange platform. Uses include daily van checks, risk assessments, job sheets supported with time and location tracking logs and before and after photographs.
"The industry has become a lot more demanding and providing real-time, evidence-supported, digital reports is becoming the norm. The platform does literally everything and creating job sheets for different tasks has been really easy; it gives us a true future-proof solution to meet any client need and freely expand the business" Jon Johnson, MD, National Maintenance Ltd.
National Maintenance particularly likes the way BigChange's facilities management job scheduling software boosts the quality and consistency of reporting through the use of workflows. It guides the operator step-by-step and disallows anything to be skipped, something that’s also very useful for training new recruits.
“From a business perspective BigChange is a game-changer. Being cloud-based and mobile we’ve been able to set up a new office literally in a day and get new field operatives up and running in a few hours. I can also use the job management app on my phone to keep a watch on everything going on, 24/7 from anywhere.” Jon Johnson, MD, National Maintenance Ltd.
