See how field service businesses use job tracking software to hit growth goals – with real-life examples and practical steps to get you started.
Whether you’re a project manager, director or business owner, you’re always on the lookout for ways to boost operational efficiencies and increase profit margins.
One way leading field services businesses are doing this is through tech. More specifically, through job tracking software.
The right software optimises resources for fuel and labour efficiencies, provides real-time updates for better communication between field workers and back-office teams, and so much more, like instant invoicing and vehicle tracking.
In fact, field service businesses that use it boast 5 times more services carried out per month, 10% revenue increases and fourfold business expansion.
Let’s look at how field services use our market leading job tracking software to hit growth goals – with real-life examples – and practical steps to get you started.
Quick definition: What exactly is job tracking software?
Job tracking software is digital software that enables field service businesses to track and manage jobs and projects much more easily. With a central hub, all team members of your choosing can see the status of jobs and work together to book quotes, attend jobs, respond to emergency call-outs, and get invoices processed quickly.
And because the updates are instantly visible, and made in real-time, it makes progress tracking, scheduling and reporting all so much easier.
It’s so popular that there’s a range of industries – from plumbing and heating through to fire and security – that rely on it to improve communication, reduce errors, respond faster and complete jobs much more efficiently.
Why BigChange is the go-to job tracking solution for thousands
There are several key reasons so many businesses choose job tracking software. Here are just a few:
- All-in-one platform: From job scheduling and dispatch to real-time tracking and invoicing (it’s all covered – and everyone is on the same page).
- Mobile-accessible: Designed for mobile devices, field technicians can access and share real-time job information and updates on the go.
- Advanced reporting: Our easy-to-use reporting dashboards and a suite of reports provide detailed analytics on business performance, all in real-time. This means businesses can instantly monitor performance and track KPIs – and make quick decisions to improve operations.
Now, let’s look at the top features…
BigChange’s 6 best job tracking features
#1: Scheduling assistant 🆘
Here, you can make sure the field worker with the right skills and certification is sent to the closest job. It allows for optimal resource management, helping to reduce labour times and fuel consumption.
But, it goes one step further than just simplifying job scheduling.
Our scheduling assistant uses real-time data and pulls through granular information like traffic information, job constraints, and vehicle types too.
The end result? Less admin, lower fuel costs, more jobs carried out. And a better customer experience as jobs are much more likely to be completed on the first visit. Here’s just one case study example 👇
NWCE saves thousands of pounds, boosts engineer productivity, and reduces its environmental impact.
#2: Remote job allocation 📲
And managing this schedule couldn’t be easier. Back-office teams can simply drag and drop a new job onto an engineer’s schedule. This instantly appears on their device and they get a notification straight away.
The end result? Everyone is on the same page. You can quickly book jobs – meaning a better experience for the customer and more work for you. And, engineers can even self-allocate jobs if additional requests are made by a customer whilst on-site.
See how A&S achieved this in another case study here: A&S doubles business with mobile workforce technology.
#3: What3words 📍
Even with Google Maps, finding the exact location of a property is hugely time-consuming. But not if you have the exact coordinates. With what3words, the hard-to-find places are no longer a problem. You can even use it to locate a plant on site to within three metres.
The end result? Engineers arrive on time and attend to emergencies promptly. Time and fuel aren’t wasted trying to find a location. And it's much less stressful for engineers.
#4: Vehicle tracking 🌏
With BigChange’s job tracking tool, you can see at a glance exactly where your fleet of vehicles is at all times. Making it easy to instantly respond to urgent requests and redirect engineers.
Plus, working alongside our stock tracking tool, engineers can quickly see where the nearest stockist is for a particular part they may need to complete a job. It could even be that the engineer finds the nearest stock is actually on their colleague’s van!
The end result? Meet customer SLAs. Fit more jobs in. Boost first-time fixes.
#5: Business intelligence reports 🔔
There’s a whole host of real-time reporting that you can do in BigChange. And it’s super granular.
Here are just a few examples:
- Financial reporting
- Driver behaviour alerts
- Quotes nearing expiry date
- Invoices running overdue
- Renewals, like team member’s credentials or a vehicle MOT is due
The end result? Track overall business performance instantly with a live view. This allows them to improve job profitability as well as customer satisfaction.
#6: Self-serve and alerts for customers
Customers have come to expect a certain level of service. Prompted by companies like Amazon and Uber that allow you to see exactly when a parcel or taxi is due to arrive, customers expect this level of service from field service businesses. And quite rightly so, as no one wants to be waiting in unnecessarily.
And that’s why we’ve integrated customer alerts so they know exactly when an engineer is due to arrive – to within seconds!
The end result? Automated alerts save admin time. Customers receive a better experience.
Take a look at this case study: FM entrepreneur outperforms larger competitors in customer service reviews thanks to field service management tech.
How to get started with BigChange’s job-tracking software
There are just four steps to get your business on the road to faster growth.
Step 1: Determine your business needs: Before getting started with BigChange, it's important to determine your business needs and goals. What are the specific pain points that you're hoping to address with job tracking software? What are the key features that you require?
Unsure where to start? Get in touch and our team can talk you through the most popular features for your industry.
Step 2: Book a demo: The best way to learn about any tech is to see it in action. It’s easy to get booked in for a demo of BigChange's job tracking software – just click here and enter your details. During the demo, one of our specialists will talk through your needs and then walk you through the software, answering any questions you may have.
Step 3: Select the best plan for your needs: Once you've determined that BigChange's job tracking software is a good fit, you can choose a pricing plan. We offer a few pricing plans, each with different levels of functionality and support, and all of them scalable, meaning you don’t have to ever worry about outgrowing the software
You can upgrade to a more advanced package as your business grows and your needs change.
Step 4: Get set up and fully trained: After choosing a pricing plan, you'll need to set up your account and configure the software to meet your business needs. BigChange offers a comprehensive onboarding process, including a range of training resources, like webinars and tutorials, to help you get started.
Need advanced training? All users are recommended to complete BigChange’s free and virtual university courses as it helps your business to learn how to use the system at your own pace. It’s available on-demand, 24/7.
Once you’re set up, make sure you set up your integrations with other software so you can pull through accounting (Sage and Xero), vehicle tracking (Quartic and Geotab), CRM (HubSpot, Salesforce and Zoho) and maps (Google and TomTom). More on integrations here.
Ready to take BigChange for a test spin?Book a demo with one of our job management experts today.
Still need convincing? Take a look at our case studies here. Or, check out our 4 and 5 star reviews here.
