As entrepreneurs, it is vital to take the time to reflect on the performance of your business. Well, we have just finished our analysis of the first half of 2023 and I am beyond delighted to announce that BigChange has broken two all-time records.
We have smashed our targets, thanks to the determination and leadership of our CEO Richard Warley and empowered by investment from our enlightened backer, Great Hill Partners. Here’s a snapshot of what we have achieved so far in 2023.
A customer stampede
We have welcomed a record-smashing 200 new customers over the last six months. This represents £19m in new contract wins – another record - and reflects our continued dominance within our industry. These customers hail from a wide variety of sectors, and include organisations of all sizes. We now have an incredible 2,000 customers around the world with a total of 80,000 users.
Our top stats
We are a data-led company, so here are a few numbers to show you what we have achieved over time.
We have scheduled an eye-watering 58m jobs. We have processed nearly £5bn-worth of invoices
We have saved 19.5m hours of engineers’ time. Admin departments worldwide, breathe a sigh of relief – you have saved more than 26m hours of time because of us. We have tracked nearly 3.5bn miles worth of travel.
Our tech continues to evolve
We will be adding soon more tools and features to our platform: the innovation never stops. We are continuing to use machine learning to add value for customers through the BigChange Sidekick, which offers insights (“You are experiencing more issues on jobs than usual”), alerts (John Smith is late starting the job at Tesco”), and suggestions (“Do you want to create a quote?”) to enhance customer analytics and the user experience.
We have reached a tipping point where we can look across our entire customer base and leverage anonymous insights to help companies benchmark their performance. For example, “You are in the top 5% for punctuality in boiler maintenance amongst other companies”.
Getting out there
There is no substitute for meeting in the real world, shaking hands, having a coffee, and talking about the things that matter to us. This is one of the reasons why I believe we have had such a cracking start to 2023. We are out there, attending exhibitions and events, meeting prospects and customers.
We have met more than 500 customers, holding five BigChange Success Forums in London, Reading, Manchester, Liverpool and Birmingham, sharing our plans for the future and helping them to understand how we can help them achieve their goals.
Over the past six months, we have taken part in 15 events from Exeter to Glasgow and discussed our solution and benefits with 10,000+ business owners and engineers.
Over the next six months, we plan to attend 14 more exhibitions, addressing multiple industries, from plumbing to EV charging. And we have our own events, in Edinburgh and London. Sign up now to join us: contact louise.stone@bigchange.com
📅26 Sept – BT Murrayfield Stadium, Edinburgh
📅16th Nov – Gtech Community Stadium, Brentford, London
It’s all about our customers
We love our customers. They are the lifeblood of our business. We are obsessed with finding new ways to help them realise their ambitions. This is why we held a series of eight webinars on topics such as How To Manage Your Vehicles Like A Pro”, “How To Schedule Like A Pro” and the amazing “13 Time-Saving Features To Turbocharge Your Business”.
We have also enhanced our BigCommunity Newsletter with new video content, helping customers stay up to date with all the latest news around our product, events, and people.
Our BigChange University now offers certification to help users prove their knowledge and demonstrate how their skills have contributed to personal development. Why not become one of our 4,0000 graduates? Enrol today.
Road Crew, the team here that maintains constant contact with customers, has continued to deliver a best-in-class service, demonstrating a 4.5 out of five-star satisfaction rating.
A first-class team
We are now a team of 270 colleagues based in the UK, France, Poland, and Ukraine.
We recently strengthened the team by bringing into the BigChange family our new sales development leader, Jenny-Hawa Semasaba and our incoming director of digital marketing, Daniel Briggs.
This first-rate team is helping us to grow our footprint across the world and we are now a leading player in France, Cyprus, Australia, New Zealand the US, and Canada.
We have achieved so much already this year and we are just getting started. Huge congratulations to the whole team for their hard work, dedication, and their commitment to our brilliant customers. Roll on the next six months.
