What is gas engineer software?
BigChange’s gas engineer software is an all-in-one job management software for gas engineers.
Plan your jobs, track vehicles and engineers, communicate with your customers, send digital gas certificates and manage your quotes and invoices in one easy-to-use mobile app and back office system.
When everyone in your company uses the same software, you’ll see lots of advantages, like better cashflow, efficiency and reporting. For a deeper dive, we wrote about the impact of gas engineer software here in our yearly review.
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BigChange: all-in-one gas engineer software
Here’s an overview video of BigChange – the UK’s #1 gas engineer software
Why is software essential for gas engineers?
If you’ve never worked with it before, the idea of needing software as a gas engineer might seem bizarre. But if you choose the right software, it will save your office and road teams huge amounts of time. You’ll see a huge ROI with gas engineer software. It will also help you to optimise your business, helping you reach both your current and long term goals.
The BigChange job management features work together in a single, all-in-one system. That means that the entire company will be working from the same data, meaning fewer mistakes. The BigChange route optimiser simplifies scheduling jobs by suggesting the most economical plan with the most appropriate engineers.
We recently wrote about the most common challenges solved by gas engineer software. Many of the challenges centred around managing staff and fleet. You can see where your fleet is in real-time, making it easy to fit in emergency requests and reallocate jobs. Not only will this bring down your fuel bill but you’ll also be able to fit in more jobs per engineer.
Engineers don’t need to go to the office for paperwork as all job sheets are digital. These are faster and ensure compliance, allowing you to send job information in real time.
Your CRM safely stores all information, keeping it organised and reducing errors (and headaches). Using a whole host of automations, from invoices to sending automated service reminders means you have less admin but better service.
Whilst you and your team are busy working in the field, your software is working hard as well. It turns your data into clear reports that help you make the best use of resources. That means better information, leading to business growth and profits. For more info, you can read our blog on how gas engineer software saves time and money.
BigChange’s award-winning software for gas engineers brings all the essential pieces of your business together in one place. For more tips about boosting efficiency, read about the role of gas engineer software in operations in our blog post.
How does gas engineer software enhance safety and compliance?
BigChange’s gas engineer software integrates safety and compliance into every part of your system. You can be sure that your team are on top of it every step of the way. We wrote a blog about enhancing on-site and off-site coordination with gas engineer software.
In practice, it means that you can create template documents across the system, for everything from quotes to SMS messages. Crucially, it also includes documentation and job sheets. You can choose the exact order of job sheets completion by engineers and even ensure that they answer all questions. This is perfect, for instance, for customers who have site-specific risk assessments needs.
BigChange’s template system also means that you have the benefit of both flexibility and strict rules for maximum effectiveness. You can access gas safety certificates, warning notices, and risk assessments at any time in the customer portal.
The CRM holds the documentation for every customer, so there is always an easy-access audit trail for all work. This is the perfect way to provide a full audit trail, with no need to worry about losing or misplacing paperwork.
A further benefit of digital gas safety certificates is that they can include photos and videos, providing evidence of work and certification. This also means that you have all of your essential regulatory documentation completed and stored in one place.
We always aim to help you ensure that your business is meeting the latest ISO standards and customer SLAs. Our insistence on providing full compliance also extends to your employee records. Our gas engineer job management system keeps track of employee certificates and skills and sends reminders for their expiry dates. You can also set up reminders for when it’s time to renew or update your compliance documents for the business.
Key features of gas engineer software
We wrote a blog on gas engineer software key features – here’s an overview.
CRM (Customer Relationship Management)
BigChange’s gas engineering software makes it easy for you to provide winning customer service at every stage of the job. All of your customer details are here, including location, contact information, job history, documentation and engineer notes. Easy to access, all in one place, you’ll always have everything you need at hand to provide the right answers.
Vehicle tracking and fleet management
Job scheduling is about more than just ensuring that engineers arrive at the right time and place. You need confidence that the engineers have the right skills for the job and the parts they need to complete it.
BigChange’s route optimiser takes these elements into account when scheduling jobs, as well as the job address, for lower fuel costs.
Efficient route planning allows engineers to complete more tasks in a day, saving time and increasing profits. Essentially, the software lets you deliver the best customer service in a way that makes the most sense for your business.
Modern customers live in a 24/7 digital age and expect their suppliers to respond to that. With a customer portal, customers are able to book and request your services through an easy-to-use portal. The job request will automatically appear in your list of jobs to schedule, ready for allocation. When planning the route for these jobs, the route optimiser will consider customer constraints like access times and van size restrictions.
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Job scheduling and customer bookings
Job scheduling is about more than just ensuring that engineers arrive at the right time and place. You need confidence that the engineers have the right skills for the job and the parts they need to complete it.
BigChange’s route optimiser takes these elements into account when scheduling jobs, as well as the job address, for lower fuel costs.
Efficient route planning allows engineers to complete more tasks in a day, saving time and increasing profits. Essentially, the software lets you deliver the best customer service in a way that makes the most sense for your business.
Modern customers live in a 24/7 digital age and expect their suppliers to respond to that. With a customer portal, customers are able to book and request your services through an easy-to-use portal. The job request will automatically appear in your list of jobs to schedule, ready for allocation. When planning the route for these jobs, the route optimiser will consider customer constraints like access times and van size restrictions.
Job finance and job costing
BigChange’s award-winning system lets you create winning quotes and invoice for faster payments. Our gas engineer software will work for you to generate and send professional, on-brand quotes to your customers.
Once you complete a job, automatic invoices and payment reminders take the paperwork off your hands while helping to improve cashflow.
You can see all your past, present, and future jobs in one place and use flags and alerts to prompt actions.
One huge benefit of software is that it allows you to use data to make informed decisions. A series of dashboards provide you with visuals to help you understand the picture more clearly. You can use filters to dig into more detail where you need it and schedule one-off or regular reports.
If you need further guidance, we wrote about how to choose the best gas engineer software here.
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Choose BigChange for your gas engineer software needs
User-friendly interface
We’re working hard on the backend to make your daily job management as simple as possible. It’s easy to use, whether you are accessing it from a laptop in the office or from a tablet or phone.
Adding information in one part of the system, adds it to every other, keeping everyone informed. The straightforward design to make it easy to find what you’re looking for and get the info you need quickly. It’s job management that just makes sense.
Cloud-based
Our secure, cloud-based system ensures that your data is accessible to you and protected from everyone else. It will grow and change with your business, so you don’t have to worry about outgrowing the software. Our gas engineering software is accessible anywhere, ensuring no obstacles will hinder your progress.
Real-time data sharing
Keep everyone connected with real-time data sharing across all job management features. Data sharing ensures consistency, clarity, and efficiency, to unite your team and streamline your operations.
Everyone in your team can see the same information at the same time – unless you don’t want them to. There are permissions in place by job role or topic that mean you can keep confidential information private as well.
Ongoing training and support
With BigChange, help doesn’t end when Onboarding is finished. We have created a variety of resources and options for you to learn in a way that suits you.
BigChange University provides on-demand training through bitesized video courses and completion certificates. The Help Centre provides you with specific explanations of how to carry out tasks through step-by-step guides. Your dedicated customer success manager is there to offer account help during office hours and RoadCrew provides 24/7 technical support.
Whenever you need help, BigChange is there for you.
Getting started with BigChange gas engineer software
Tailored onboarding process
Our goal is to make it as easy as possible for you to start seeing the benefits of gas engineer software. We will help you create a job management solution that meets your needs and works well with your team. We’ll help you integrate it smoothly into your business.
Change can be scary, and people have different opinions about new technology. We aim to make onboarding user-friendly and welcome everyone to the new system. We can offer advice on the best way to implement the new software and make things simpler with BigChange University.
We’re here to make sure that you can start using your gas engineer software quickly and effectively.
Subscription plans and pricing
We offer a variety of plans and price-points to fit your business needs.
Use our savings calculator to discover how much you could save by simplifying operations with gas engineer software and explore our pricing and subscription options.
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