BigChange offers a comprehensive, cloud-based solution for the Facilities Management industry. It replaces traditional methods with an integrated system for job management, CRM, scheduling, live tracking, quoting, invoicing, and reporting. This platform connects office and mobile teams with clients, streamlining operations, securing more contracts, ensuring consistency, and improving client satisfaction. It's ideal for businesses providing various FM services.
Supercharge your growth and take team productivity to new heights
- Paperless productivity
BigChange’s mobile app manages Facilities management jobs step by step, ensuring best practice is followed. Capture proof of work, including photo capture before, during and after work to avoid any payments delays.
- Everything your team needs in one place
BigChange’s all-in-one system replaces all your separate systems, enabling your team to work and collaborate effectively in one place.
- Schedule smartly - and improve emergency response time
Respond faster to new FM inquiries with intelligent scheduling and live tracking that helps you quickly identify the right operative, with the right skills and the right equipment.
All the features FM businesses need to be successful
- Landlord gas safety, CP12 and CP6
Complete landlord gas safety checks step by step in the app and then create professional certificates that can be shared instantly with customers
- Accept card payments
Take card payments both in the office and out on the road with BigChange Pay. Keep commercial and residential customers loyal by supporting their preferred method of payment.
- PPM jobs reminders on auto-pilot
Win more work with service reminders that go out automatically, reminding customers when annual inspections and services are due.
Manage risk and compliance where it really matters
- Digital Risk assessments
Build risk assessments into the workflows that need them. FM jobs can’t be started until risk assessments have been completed. All traceable back to the operative who completed them.
- Access RAMS on demand
Engineers and technicians can access and share copies of RAMS on their tablet or smartphone. All without paper.
- Access to connection diagrams and site-plans
FM operatives have easy access to connection diagrams, user manuals and other documents in the file library on their smartphone or tablet.
Frequently asked questions
With our platform, compliance needn’t be a worry. To ensure your operatives are following industry best practices, you can produce mandatory risk assessment and workflow documents that they complete via the mobile app. Operatives won’t be able to fill out timesheets until the health and safety forms are filled out, giving you peace of mind that they’ll carry out all work safely. Plus, you can create a digital library for your schematics and guides for easy reference whenever your team needs them, wherever they are.
The mobile app gives your engineers access to all the vital information they need from the palm of their hands. Whether they want to view their schedule or individual job details, complete a risk assessment, communicate with your back-office staff or put together a digital invoice, it just takes a few taps.
With less paperwork to take up their time, your team can get back to doing what they do best.
You can enjoy many benefits by using BigChange to manage your business, including:
- User-friendly online booking portal that makes it easy for customers to manage their appointments
- Optimised schedules that save you time and money
- Complete visibility over your operations for better decision-making
- Improved customer communications, including marketing emails to increase bookings
- Mobile application that removes the need for paperwork and admin-heavy tasks
- Instant invoicing and payments for a healthy cash flow
- Excellent health and safety features that ensure your business is compliant
Yes. With our software, you can optimise hundreds of jobs in bulk by using the intelligent scheduling assistant. The assistant matches engineers to jobs based on factors such as location, job type, traffic information, skill set and vehicle type. As such, you can guarantee that you’ll always have the right people in the right places — every time.
Yes, and it won’t add to your team’s workload. For example, you’ll be able to send automated communications to keep your customers updated, including on the day of their appointment where they’ll be able to track their engineers’ whereabouts in real-time via a tracking link.
Then, once the work is complete, customers will immediately receive their invoices and pay using a range of convenient online options for a swift and simple transaction.
Finally, you can check that customers are pleased with the service by sending them a satisfaction survey, which will help you keep improving your business and make it more attractive to potential clients.