Customer Support Analyst

This role sits within our Customer Support Team based in our Leeds Headquarters.

‍

Customer obsession is what we’re all about and our Customer Support Associates are the first point of contact for our BigChange customers, so the support experience starts with you. Coupling an efficient professional friendly approach with a can-do attitude, you will manage your calls capturing required details, categorising items, and efficiently assigning to the relevant resolver group. You enjoy working at pace, being part of a successful team, have an interest in technology and a drive to serve customers.

‍

Whilst you may not yet have the skills or experience relevant to BigChange, or much work experience at all, you will come with energy & enthusiasm, curiosity, and a growth mindset to launch your career in a fast-paced environment.

‍

• Good verbal and written communication skills
• Ability to prioritise and manage time at pace
• Proficiency in multitasking across systems and applications
• Team-oriented mindset and ability to thrive in collaborative settings
• Ownership of workload and tasks
• Ability to explain step-by-step solutions with patience
• Tailored approach to meet individual customer needs
• Upbeat and proactive can-do attitude

Our customers are at the heart of our business and are what makes BigChange the success we are. Working in our Leeds Headquarters, this role provides you with the opportunity to make a direct impact on the success of BigChange and drive the growth of our customers base.

‍

We embody our BigChange leadership principles and values, these shape our ways of working, our company culture and will guide your career development with us.

‍

• 27 days annual leave (Rising to 30 days with service) plus 8 bank holidays.
• An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
• Gym or zwift membership contributions.
• Income protection and death in service.
• Health care cash plan.

‍

BigChange is an equal opportunity employer, we celebrate, champion, and embrace our differences and strongly support diversity and inclusion in everything we do. We are a Disability Confident Committed employer and will make any reasonable adjustments or changes to our existing process to fully support your application and ensure you’re set up for success.

‍

If you’re looking for an opportunity to shape a meaningful career, with the freedom to make a genuine positive impact within a talented team where your voice is heard and your involvement matters. Apply to BigChange today.

‍