Precision Facilities Management has implemented a BigChange job management system to revolutionise the service and value it provides to customers across the UK and Ireland. An award-winning integrated FM company, Precision FM covers the entire building and property management environment, and, using the cloud-based software, hopes to make big changes to improve sustainability and reduce its environmental impact. Precision FM will also be launching a customer portal, powered by BigChange, allowing its customers to self-serve, access compliance and certification documents, and track job status.
“Sustainability is one of our key business objectives for 2023, as is the ability for us to demonstrate the benefits that can be derived from this. This includes how we are reducing our carbon footprint and helping our customers to do the same,” commented Brij Thankey, CEO at Precision FM. “BigChange will be a major part of this journey helping us revolutionise the way we add support to our customers and add value to the services we provide. BigChange will also help us reduce our carbon footprint with reduced waste and more efficient journeys to and from jobs.”
Brij Thankey, CEO at Precision FM
Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance, and business intelligence, in one simple to use and easy to integrate solution, Precision FM hopes to revolutionise the way it manages its mobile operation and communicates, both internally and with clients.
“Right from our initial conversations with BigChange, through to their support with implementation, we have been really impressed by the service they provide,” Thankey continued. “We believe BigChange will be transformational in how we work with customers, suppliers, and our team.
“BigChange will allow us to better streamline our processes by linking the servicing portal with our sales and CRM functions and will empower our teams to offer our customers the innovative solutions they need. Plus, all of the intelligence we get with the BigChange system will allow us to continue to improve the service we provide. We can’t wait to get started!”
Brij Thankey, CEO at Precision FM
Using the newly implemented BigChange system, Precision FM will be able to create daily schedules taking into consideration resource skills, routing issues, and job histories before planning routes in the most fuel-efficient way. Real-time vehicle tracking and field engineers live-linked to back-office teams via their mobile phones allow for accurate ETAs to be calculated and shared, and changes to schedules or emergency call-outs can easily be incorporated.
An integrated customer portal will allow Precision FM’s customers to access the information they need, such as audit requirements, onsite compliance and certification documents, service histories, and invoices, when required and in an accessible format and live track work in progress.
As well as the job management element and customer portal, BigChange will also allow management to track SLAs and report on job success rates, monitor agreed KPIs, identify patterns, and highlight areas for investment or remedial spending.
Precision FM offers a comprehensive service including all aspects of interior and exterior facilities management. Specialist teams deliver award winning services, including cleaning, ground maintenance, workplace solutions, and security services, across the UK and the Republic of Ireland. Precision FM is committed to being customer focussed – with all calls answered within 5 rings, responsive – meeting 99% of SLAs, reliable – with 95% of maintenance performed on the confirmed day, and client driven – evidenced by a 98% retention rate.
