Stirling Electrical uses BigChange Field Service Management Software to Power Processes

Electrical contractor Stirling Electrical Services is transforming business performance using BigChange Field Service Management Software. Stirling replaced a number of disconnected systems with the all-in-one solution from BigChange which is reducing the amount of paperwork it produces and processes and is improving operational efficiency.

Established in 1996 Stirling Electrical was entirely paper based for the first ten years of business. In 2007 the electrical and security system company, which carries out domestic and commercial work across Scotland, made a significant investment infield service software from America; a big step and one few companies of the same type and size were taking. Stirling also started using standalone vehicle tracking and navigation equipment around the same time.

Whilst these systems did boost productivity and reduce administration Stirling Electrical was still manually producing paper job sheets which, when completed, needed scanning for historical reporting, and the tracking and navigation didn’t ‘talk’ to each other or other management processes.

Stirling Electrical selected the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, following a recommendation from another BigChange user. Since implementing, Stirling Electrical has fully automated the production, completion and filing of job cards. This means information is available in real-time and is available as and when required to answer customer queries or review site histories.

The ability to capture on-site information, including date stamped photographs and‘ no-touch’ signatures, introduced to support Covid restrictions, together with other processes enabled by BigChange, are also helping Stirling Electrical secure additional contracts with public sector organisations such as Housing Associations.

“The biggest thing about BigChange is the visibility that it gives us. All the information we need is instantly available so we can manage everything more dynamically and keep customers better informed. We are also winning more tenders as BigChange allows us to tick more boxes and is so easily adaptable we are confident we can do anything that is asked of us.” Scott McLean, Owner & Director, Stirling Electrical Services.

Integrated vehicle tracking and navigation combined with intelligent and responsive scheduling has further boosted daily productivity and simple things like engineers no longer having to ‘phone-in’ at the start of the day or end of a job are making a real difference to the work that is completed each day.

Using the BigChange app, synchronised in real-time with the back office system, Stirling has already reduced the amount of paperwork it produces and processes by around 80% and improved operational efficiency by 20% and is planning to achieve additional efficiencies by integrating BigChange with its accounting and financial reporting functions. Stirling Electrical also hopes to implement the online booking portal for some of its larger customers.

“As BigChange is adaptable and modifiable, the support of account management and Roadcrew teams, as well as the wider BigChange community, has been one of the biggest strengths of the system, as we know there is always someone on hand to offer assistance or advice if we need it.” Scott McLean, Owner & Director, Stirling Electrical Services.

About

Stirling Electrical Services is an electrical and security system company operating locally, in and around Stirling, and nationally across Scotland. With a team of qualified engineers, electrical and apprentices, Stirling Electrical offers fault finding, installation, maintenance, inspection and testing services, while experienced office staff are on-hand to deal with initial job enquiries through to job completion reporting. Promising a ‘Professional Efficient Service’, Stirling Electrical has subsequently established a branded security alarm service, including CCTV, Fire and Smoke Detection, Emergency Lighting and Door Access, as well as installing Electric Vehicle charge points.