Field Service Management Software
Find out everything you need to know about Field Service Management Software from BigChange - the UK's #1 Field Service Management Software.
What is field service management software?
Field service management software is a tool that helps you and your team manage the entire operations of your field service business.
It's made up of:
- job management
- customer relations (CRM)
- vehicle and equipment tracking
- time and work tracking
- automated reporting and invoicing
- and more
It also manages stock, service contracts, SLAs and warranties, while usually providing a mobile app and integration with other business systems.
Simply put, it's an all-in-one system for managing every aspect of your day-to-day business activities.
Our platform simplifies business operations by combining everything into one easy to use mobile app and back office system.
Field services make up over 70% of the UK economy, so having the right Field Service Management Software in place is crucial.
Below is our comprehensive guide to Field Service Management software covering what it is, what it's used for, the industries we serve as well as the benefits and how to get started. We also wrote a blog about everything you need to know about field service management software.
BigChange: all-in-one field service management software
Here's an overview video of BigChange - the UK's #1 field service management software
What is Field Service Management Software used for?
Field service management software is a tool that you can use to manage your workers, equipment, and overall operations.
It's designed for industries where trade workers work at remote sites. This requires a constant balance of job scheduling, on- and off-site communication, customer service, inventory maintenance, and office administration.
Our software handles all aspects of job management. It facilitates communication between field workers and the office. Additionally, it assists in scheduling jobs, tracking progress, and communicating with customers. It also helps with sending invoices and managing other important details necessary for successful job completion.
For help understanding field service software, read this blog.
Getting started with Field Service Management Software
To get started with field service management software, you might want to read our article on top tips for choosing field service management software. As well as tips for choosing the right one, you'll also find tips to improve your sustainability, since we found 1 in 5 (20%) of customers look for companies with sustainable values.
BigChange provides customised onboarding for your industry, operations, and team as your field service software provider. We'll pair you with a dedicated onboarding partner who will help you identify gaps, successes, and goals.
We will help you create a field services platform that meets your needs and solves the problems you want to solve.
You can always count on us for ongoing training and support, available 24/7, whenever you need it.
Key Features of BigChange Field Service Management Software
We wrote about the benefits of field service management software and why businesses are switching to a modern, digital system recently.
In the blog, we chose the top 6 but here's a comprehensive list of what you can expect by using field service management software:
Improved Efficiency
Field service management software simplifies your operations. The job scheduling dashboard ensures easy booking and automatic job allocation. Keep track of all things resource management so you can easily optimise and adjust your fleet when you need to. Through our easy-to-use platform, you can control all these basic functions within one for maximum efficiency.
Greater Productivity
Job sheets make it easier for them to get the job done. Your employees can conveniently access all necessary information in one place. This includes contact details, compliance documents, and work history. Track progress in real-time, assign teams to nearby jobs, and provide assistance when necessary based on productivity updates.
Improved customer service
Customers benefit from field management software with updates and automated paperwork, making planning and organizing easier for them. It can help with on-time arrivals, faster issue resolution, and more successful fixes, improving customer satisfaction overall. It also means you can manage your customer relationships in one centralised space. Read more about using field service CRM software.
Save time and money
Save time and money by reducing paperwork and data entry, allowing your admin team to focus on more valuable tasks. Field service software helps you manage your resources to grow and improve your business operations. For more on improving cost efficiency with Field Service Management Software, read our blog.
Increased Visibility
Get better oversight on your team and more insight into their performance. Our field service software vehicle tracking feature provides real-time insights, so you can assess productivity and optimise your fleet. This level of visibility allows you to check in with your team, and help solve issues quickly and effectively.
Compliance and Safety
With built-in features and reporting, you can include safety and compliance checks into your job sheet flow. Your field workers need to finish all required paperwork before completing a job. This ensures that they do not overlook any important regulatory steps. It stores documents, making it easy to find, review, and share important information whenever necessary.
Scalability
Designed to fit the size and pace of your operations, field service software adapts to changing business needs. You can adjust your system accordingly, whether you’re scaling up or down. It’s easy to onboard new workers or tailor your job management to a targeted team.
Customisation
We’ll help you set up your field service software in a way that fits your business needs. Whether you want to focus more of your energy on managing your fleet or are committed to improving your CRM, there are plenty of ways to tailor features and tools to fit your industry and business goals.
Integration
Nothing lost, everything gained – field service software can seamlessly integrate with your other essential business systems, simplifying your operations. We can help you with bookkeeping, financial management, and your telephone system, eliminating the need for manual data entry.
Reporting
Field service software stores and sorts all your information for in-depth access to business insights. Use the business intelligence tool to examine your data, identify gaps and opportunities. Spot trends, and create strategies to simplify processes, save money, and make better decisions that help grow your profits. Read more about enhancing business intelligence in Field Service Management.
Mobile Accessibility
The app lets field workers use the software anywhere, connecting them to the office. As well as reducing admin, it means that everyone can see the same job sheets in real time. Your workers can manage their projects remotely, saving them time and allowing for better communication and more flexibility.
Paperless Workflow
Less paperwork, more organisation. Field service software simplifies your admin tasks by combining scheduling, notes, completion records, safety documentation, and invoicing into one streamlined process. Accessible via the mobile app and desktop software, this drastically reduces paperwork and manual processes. Reduce office headaches and be more eco-friendly by adopting an eco-friendly approach in all your operations. We wrote about the benefits of going paperless in field service management here.
ROI
All this efficiency can add to money in the bank. Field services software helps businesses achieve a strong return on investment. By streamlining operations, you can dedicate more time and resources to the things you want to focus on.
Optimise your fleet and schedule more jobs, while improved customer service boosts loyalty and repeat business. With business analytics on your activity, you can study, test, and improve operations for continued success.
Competitive Advantage
Using field service management software can put you ahead of your competitors. Customers like modern technology because it helps you give better service and makes their lives and yours easier. Understanding the inner workings of your business enables you to make informed decisions and identify opportunities for growth and success. By having a clear understanding of your business operations, you can strategically plan and take action, giving yourself a competitive edge.
Why Choose BigChange?
Features that boost your business
Day-to-day improvements lead to big-picture benefits. Our software makes your daily tasks easier by simplifying administrative work and organising job-related activities in one location.
With our field services software, you can manage scheduling, resource allocation, job tracking, invoicing, and customer communication seamlessly.
Read more about how the best field service software can boost growth.
A reliable foundation for growth and training
We’re here to support you so you can focus on the things that matter to your business. BigChange job management is a secure, cloud-based platform, which means you can trust that things will work exactly when needed.
Your team can access the software anywhere, which keeps everyone informed and working together. You can easily access historical data and project activity from your system when needed.
You can read more about how you can address the skills gap with field service management software
Comprehensive onboarding and support
We can help you customise your field service management software to fit your business operations. We offer round-the-clock support and continuous training.
As part of our onboarding process, our team will work closely with you to understand your operations and priorities and set the platform up to suit.
We’ll provide training for your team, so people across all capabilities and comfort levels will feel confident using the software. You’ll also have ongoing access to BigChange University, which allows you to level-up and learn.
Ongoing innovation
We know how quickly field service industries can change, and your software needs to be a step ahead.
We wrote a blog on what we know will be the future of field services: automation.
We’re constantly improving, optimising, and adding to the features you depend on, so you can continue to get the most out of your field services software.
Explore some of the recent new features and innovative updates we’ve made to help you remain competitive.
Industries We Serve
Businesses that manage workers and tradespeople who provide services at customer locations use field service software.
We know field services industries are changing constantly. In fact, we wrote a blog on the upcoming field service industry trends.
This is common across a range of industries, such as facilities management, plumbing, heating, building maintenance, and electrical contracting.
Our software helps businesses manage tasks like scheduling, timekeeping, equipment, and invoicing all in one place.
You can customise each feature to fit the unique needs of your service, so you can tailor each feature to suit your workforce and type of service.
Customisation and Integration to Meet Business Needs
Your field service management should feel like an effortless part of your daily operations. Our platform can be tailored to suit your service area, so it works exactly in the way you need it to.
Whether you need to address a skills gap or onboard more workers, our job management platform will fit your structure.
You can create custom job sheets that include all the essential information related to a specific job type.
Create an automated CRM system to inform your customers with payment confirmations, appointment reminders, and relevant communications. Create a fleet management dashboard that provides you with an overview on your team’s activity.
We will help you organise your system to meet your needs. This includes the option to integrate it with your existing financial software.
Client Success Stories
We helped Crucial Engineering to organise and streamline its processes, organising daily operations to support growth and expansion.
Using field service software helped them grow by 800% and expand their services into new areas. Read the full story about Crucial Engineering’s experience with BigChange and field service software.
Discover how BigChange has supported field service businesses in enhancing operations, expanding services, and increasing profits.
Frequently asked questions
With BigChange's electrical contractor software, you can ensure compliance and protect your team.
You can ensure that people follow the best practices and create the necessary documents on the mobile app by making the order and sections mandatory. Electricians won’t be able to fill out timesheets until the health and safety forms are filled out, giving you peace of mind that they’ll carry out all work safely.
Plus, you can create a digital library for your schematics and guides for easy reference whenever your team needs them, wherever they are.
It will; and it will do it whilst reducing your team’s workload. You can send automated updates to your customers, including on the day of their appointment. They can track their engineers' location in real-time using a tracking link.
Customers will receive their invoices and can pay online after completing the work. There are multiple convenient options available for a quick and easy transaction.
You can send customers a survey to see if they are happy with the service. This will help you improve your business and make it more appealing to potential clients.
The mobile app gives your electricians access to all the vital information they need straight from their phone or tablet. Within seconds they can view their schedule or individual job details.
In only a little longer they can complete a risk assessment, message the office or assemble a digital electrician invoice, it just takes a few taps.
Without paperwork eating into their time, your electricians can get back to doing what they do best.
You can enjoy many benefits by using BigChange’s electrician scheduling software to manage your electrical contracting business, including:
- User-friendly online booking portal that makes it easy for customers to manage their appointments
- Optimised schedules that save you time and money
- Complete visibility over your operations for better decision-making
- Improved customer communications, including marketing emails to increase bookings
- Mobile application that removes the need for paperwork and admin-heavy tasks
- Instant invoicing and payments for a healthy cash flow
- Excellent health and safety features that ensure your business is compliant
Our job management software for electricians lets you optimise hundreds of jobs in bulk using the intelligent scheduling assistant. The assistant assigns workers to jobs based on factors like location, job type, traffic, skills, and vehicle. That way, you can guarantee that you’ll always have the right people in the right places — every time.
We designed our job scheduling software with the customer in mind. Not only have we made it easy to schedule jobs but linked this function to all the rest of your system. That means that you can check customer histories in the CRM, see full job histories, financial docs and more.
A customer portal links you to your customers, letting them access information about their account and jobs. They can see the status of jobs and financial documents as well as job cards. They can crucially also request jobs, together with any constraints and preferred times and dates. This means fewer phone calls and happier customers.
Our excellent onboarding team will assist you to start using our job scheduling software efficiently and quickly. We offer video courses via BigChange University that allow you to upskill employees and initiate new starters. Our Help Centre is full of how-to guides and videos to help with anything you may need reminders on.
We also offer a dedicated customer success manager for your account and 24/7 technical support via our RoadCrew department.
The briefest possible answer is 'yes, it is'. The app allows the instant transfer of information about jobs between your job schedulers and your engineers. However, it does much more than that simple description suggests. As well as scheduling their own jobs, road teams can use it to:
- Submit timesheets, holidays and expenses
- Allow workers to see their schedule
- Ensure compliance and H&S
- Secure photographic evidence
- Complete vehicle checks.
- Find locations via the inbuilt satnav
- View full customer histories
The office can also use it in other ways. For example, it monitors driver behaviour and job performance.
The BigChange job scheduling software is part of an all-in-one job management system and includes a mobile app.
That means that your road crew have instant access to documents, including job cards, job histories, risk assessments and so on.
Additionally, it means that they can schedule jobs for themselves. Perfect for instances where they finish a job early or someone asks them to do an extra job whilst on site.
The addition of a job scheduling app also provides instant receipt of job cards, allowing for faster invoicing.
In traditional manual scheduling, you are heavily reliant on personal knowledge. That's true whether you're using a paper system or a mixture of paper, cards and spreadsheets. You might have job schedulers who know who are the best people for specific jobs or which engineer a customer prefers.
However, there is a problem with this. Although it can work well for a new business, just starting with a small team, it simply isn't scalable. Additionally, you are reliant on your job schedulers not being sick, retiring or leaving.
Job scheduling software is the complete opposite of this approach, giving you consistent results based on actual data. Not only is it scalable but it means that you eliminate human error, boosting your customer satisfaction rates.
Through the use of a whole host of job scheduling tools, job scheduling software brings computer power to your job allocation. It calculates the most cost-effective routes and considers constraints such as side access vehicles or 2 person teams.
When your supplier also offers a job scheduling app, it makes things even slicker. Drag and drop scheduling makes it easier to assign tasks to your field team right away. You can even transfer job sheets and documents.