Building Services engineering company FORTH, has implemented BigChange to improve the management of over 10,000 combustion, air conditioning, mechanical and electrical assets for customers, ranging from the Royal Household to global real estate firms.
A complete job management solution, BigChange is improving the efficiency of routine maintenance scheduling, ensuring compliance with strict servicing standards, reducing back-office resources and boosting customer service levels with detailed, customised reporting. Cost control features and automated invoicing are also contributing to FORTH’s rise as one of the fastest-growing building service companies in the UK.
“Prior to BigChange, the work of our engineers and the financial management of jobs was completed using a variety of tools,” commented Sarah Jones, Systems Process Manager at FORTH. “Whilst this was right for us as a much smaller operation, it did not provide the ability to manage specific servicing records, and consequent remedial works, of every asset we look after. It was also inefficient and hampered our ability to deliver specific servicing information to clients.
“Having looked for a solution for approximately two years, BigChange was the only one which combined all of the elements of job management we were looking for, together with strong asset and financial management capabilities.”
Sarah Jones, Systems Process Manager at FORTH
FORTH is a specialist, multi-disciplined mechanical and electrical service provider operating throughout the South of England, London and the Midlands. FORTH has over 60 years of experience designing, installing and maintaining HVAC and electrical plant equipment within the public sector, heritage, commercial and industrial spaces. FORTH is trusted by facilities and estate professionals in organisations such as Salisbury Cathedral, University Hospital Southampton and the Priory Group.
The BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence in one simple to use and easy-to-integrate platform, has had a big impact for FORTH. Routine tasks have been automated, and the ability to create detailed service standards has enabled FORTH to work directly with clients to create, report on and continuously improve the health of their assets.
The ability to access historical service records whilst on-site ensures continuity of service, and the speed and immediacy of completion reporting are boosting customer service levels and financial control. FORTH is also using BigChange vehicle tracking to monitor and improve driving standards
“BigChange is the solution that will enable us to scale our business to the next level, and we know we have made the best possible choice, both for our current and future requirements,” she concluded.
“The whole team has embraced BigChange, and we have been supported by them at every stage; there is always someone available, and they are always able to help!”
Sarah Jones, Systems Process Manager at FORTH
