BigChange Helps Surface Repair Specialist Prymo Double Business

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system.
profile picture

Industry:
Building maintenance
Company size:
SME
Location:
Manchester
No items found.
Problem

A number of disparate systems and a reliance on administration heavy workflows and paperwork was limiting business growth.

Solution

Eliminating paperwork and automating workflows has doubled the business size, halved account management costs, leading to a 25% growth commitment.

“With BigChange we are going from strength to strength and the system just keeps on delivering. BigChange has also transformed the ‘feel’ of the business from a small company to one that can provide a more corporate, larger company experience – whilst retaining the personal touch.” Jasen Jackiw, Managing Director & Founder, Prymo Surface Solutions.

Offering a complete repair, restore, and resurface solution, for any type of surface, Prymo has dramatically increased its office productivity by eliminating paperwork and introducing automated workflows. BigChange field service management software also gives management visibility of the whole operation, 24/7, complete with the ability to produce in-depth, business critical analytics at the touch of a button.

“Committing to BigChange was a big step – but it was all about mindset. I knew the system did everything we needed, and more, so it was a bit like a symbolic burning ship. By signing on the bottom line, I was getting rid of the worries and the ‘what ifs’ and committing to making the company a success.” Jason Jackiw, Managing Director, Prymo Surface Solutions.

The BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, financial management, and business intelligence, has replaced a number of disparate systems including spreadsheets, sales management software, and multiple apps with one simple to use and easy to integrate solution.

The use of real-time tracking, in combination with intelligent routing and scheduling, is ensuring efficient job planning and communication with customers. Whilst, technicians, armed with mobile phones running the BigChange app, can access a huge variety of customisable job sheets and workflows whether they are working on large construction projects or in retail environments.

Using BigChange, Prymo has halved the cost of its internal account management. By eliminating menial administrative tasks, staff have been freed up and redeployed to work on customer service and business development. Prymo has also committed to a 25% growth in its mobile team to drive future expansion plans.

“By investing in BigChange we have invested in our staff, and we have committed 110% to BigChange and therefore to the business and its people. As a result, we have made people’s jobs easier, so we have fewer problems. Fewer problems mean a happier team with a better mindset and this equals a more productive workforce.” Jasen Jackiw, Managing Director & Founder, Prymo Surface Solutions

About:

Based in Manchester, Prymo is the northwest’s largest repair and resurfacing company. From small damage repairs to full façade solutions and work packages, Prymo offers a complete surface repair, coatings, restoration, and cleaning solution for organisations such as Balfour Beatty, English Heritage, and Manchester City Council.

“Committing to BigChange was a big step – but it was all about mindset. I knew the system did everything we needed, and more, so it was a bit like a symbolic burning ship. By signing on the bottom line, I was getting rid of the worries and the ‘what ifs’ and committing to making the company a success.”
Jasen Jackiw
Managing Director & Founder, Prymo Surface Solutions
Share this post

Related stories

thumbnail
Building maintenance

National Maintenance Fixes Job Management with BigChange

National Maintenance, the Nottingham-based national facilities management company, has successfully rolled out a new field service management system from BigChange.
50% Reduction in admin
40% year on year growth
thumbnail
Building maintenance

FSE UK Builds Meteoric Growth with BigChange Field Service Management Software

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange.
6X annual growth
2X nationwide contracts
thumbnail
Building maintenance

Nirvana maintenance automates multi-million pound business growth with BigChange Field Service Management Software

650% increase in turnover
400% growth in 5 years
75% financial workflows automated