ASE Autograte has reduced its reliance on resource and time intensive paperwork by 50% and has also saved money by consolidating the management of its field operation into easy to use, field service management software.
A Yorkshire-based, family run business, ASE Autogate has also boosted customer service levels using BigChange, as it can now capture and share time-critical information using the BigChange mobile app.
“Our future depends on the quality of work and the quality of service we deliver today and BigChange gets this and gives us the tools we need to deliver on our promises.
“No job is the same and no day is the same but using BigChange we can ensure everyone is up to speed and informed.” Simon Field, Director, ASE Autogate.
Prior to implementing BigChange, ASE Autogate tried a number of systems, including a standalone CRM and a generic combined CRM and enterprise resource package. “Our previous systems had elements that worked and elements that didn’t. They were not specifically designed for field service operations so were ‘clunky’ and they we under-supported.”
Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance, and business intelligence, ASE Autogate can now plan routine maintenance and service appointments up to a year in advance. With real-time visibility of engineers’ current location and onward calendars, back-office staff can also react quickly and accurately to emergency callouts, allocating the right resource and adjusting schedules accordingly.
Carrying out 2-3 installations and up to 100 planned or reactive maintenance visits a week within its gate division alone (the company launched a door division a few years back), ASE Autogate is working to eliminate paper from its workflows. Previously, engineers logged in at the Shipley head office on a Monday morning, collecting a week’s worth of job sheets, risk assessments, and other associated paperwork often not returning until Friday afternoon. By this time the volume of paperwork had increased massively and the completed details had to be manually entered into a number of management and accounting systems.
About:
ASE Autogate is an expert in the repair, installation, and replacement of electric and automatic gates and doors across the Harrogate, Leeds, and West Yorkshire area. Established in 1986 the family-run business works hard to develop a close relationship with each of its clients whether they are individual homeowners, businesses or estate managers. ASE Autogate is an approved installer of all of the major security gate equipment suppliers, therefore not restricted to trying to sell one particular brand and allowing them to specify the product purely on the basis of ‘best for application’.
