Engineers with tablets running BigChange field service management software are live-linked to the back-office Service Team allowing for automated scheduling, opimised route planning, and real-time tracking. The integrated system is also fuelling savings in routine administration and a reduction in the company’s carbon footprint.
Supporting the Government’s Net Zero Strategy, Atlas is currently rolling out a project to design, install and maintain automated metering technology across the Northern Ireland Civil Service estate.
With more than forty years’ of experience and unrivalled expertise in delivering smart metering solutions Atlas World understands that you can only manage what you measure!
“Since implementing BigChange we can now practice what we preach – measuring our performance against defined customer and internal KPIs and managing tangible improvements for our business and our clients.” Stephen McConnell, Director, Atlas World.
Prior to implementing BigChange, Atlas World used a business management system specifically designed for security installers. As the company has grown so have its requirements for business and job management. “Before BigChange we were continually devising workarounds for relatively simple workflows and every time we won a new contract, we had to hire another member of staff to manage its delivery.” Paddy Dickson, Operations Manager, Atlas World.
Atlas World selected the BigChange job management system, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, resource management, job finance, and business intelligence, following a rigorous selection process that involved benchmarking and field testing. Managing all aspects of the customer experience, from initial enquiry through job scheduling and reporting, to final invoice, BigChange is already delivering tangible improvements after only a few months. Atlas has already completely automated the planning of routine maintenance calls and improved its ability to respond to reactive requests, and reduced the administrative resource required to produce customer reports and invoices by at least 50%.
Optimised scheduling and intelligent route planning, complete with integrated real-time tracking, means Atlas can now measure, and therefore manage, its own carbon emission. With optimised routes and more efficient driving Atlas can save fuel and be more environmentally friendly, the company expects to save 300 tonnes of carbon, and, using BigChange, the company plans to be 100% paper free in a few months.
“BigChange has taken us to the next level in terms of professionalism and customer service, and we will continue to build on this with better communication including aspirations to provide an almost Amazon style of service with automated, yet personalised, confirmations, ETA’s, completion reports, invoices and follow ups.
“However, none of this would be possible without the exemplary support we have received at every step. The BigChange team doesn’t just talk the talk, they walk the walk and have made the transition from our previous system to BigChange easy.” Stephen McConnell, Director, Atlas World.
About:
Atlas Fire was established in Belfast in the 1980s. Following a series of mergers, acquisitions, and management buyouts, the company has evolved into Atlas World offering various services including Fire and Security, Fire Suppression, Energy Monitoring and Renewable Solutions, and Assistive Technologies. A team of more than seventy staff, split between frontline engineers and back-office support and management, completes around 27,000 planned and reactive maintenance visits a year and delivers nearly a thousand new projects.
