Using the cloud-based BigChange solution, Envirocare has boosted customer service with improved access to and sharing of time-critical or site-sensitive information. With field staff using mobile devices to connect to the back-office system, Envirocare has also reduced the time and resources required to quote on new work, report on completed work, issue invoices and respond to customer queries.
Prior to the implementation of BigChange, Envirocare used a number of different systems for job scheduling, tracking, site audits and communication. Each system was standalone, and sharing information between systems was cumbersome and timely.
“One of the major drivers for change was we wanted a system that could combine different aspects of our existing systems into one single solution,” commented Luke Yates, Project Co-ordinator at Envirocare.
“BigChange does it all - it’s like it's cherry-picked the best aspects of other systems and combined them into one easy-to-use solution.
Luke Yates, Project Co-ordinator at Envirocare
“Using BigChange we have reduced both the time and resource it takes to do the day-to-day admin tasks,” he continued. “This means we are more responsive to customers when it comes to quotations, invoicing and query resolution. In addition, as everything is stored online and is available to staff 24/7 from any location, we can access site audits and risk assessments as needed and we have customised worksheets to accommodate the varied nature of the work we do.”
With their Head Office in Lancashire, Envirocare offers a wide range of services, including Grounds Maintenance, Hard & Soft Landscaping, Playground Maintenance & Inspections and Tree Works, working alongside a number of Property Management Companies, Retail & Industrial Parks and Care Homes. Envirocare is currently rolling out BigChange, across its franchise network to improve the management and utilisation of around 100 ground staff nationwide. Envirocare has received 11 consecutive RoSPA Gold Awards for health and safety and prides itself on the quality of care it delivers.
Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence, in one simple-to-use and easy-to-integrate platform, Envirocare has been able to replace a number of disparate systems resulting in a reduction in licensing costs and a more integrated approach to job management.
The complete job management platform, BigChange, is also supporting Envirocare’s impressive health and safety policy with vehicle checks and real-time tracking, including driver behaviour alerts.
An Envirocare engineer prepares his next job using BigChange whilst standing by his van.
