Loft Boarding Scotland started life when Managing Director Andrew Johnstone quickly realised his new-build house lacked storage. After some research, Andrew came across a product called LoftZone that allowed him to board his loft for storage without impacting its building warranty or damaging the insulation.
Formed in 2017, Loft Boarding Scotland covers the whole of Scotland and is the largest installer of LoftZone products in the region undertaking 1,000 jobs a year installing raised flooring, ladders and hatches, insulation, and, working with subcontractors, lighting. This expansion has been supported by the cloud-based, 6-in-1 BigChange field service management system which live-links field staff using mobile devices to a centralised back-office system allowing for reduced administration, better use of the field resource, and real-time sharing of job-critical information.
“The BigChange app and customisable worksheets allow on-site staff; surveyors and installers, to follow predefined, logic driven workflows which ensures that all information is captured in an accessible and repeatable way. This process driven method ensures management has total visibility, reduces time spent on-site, and means we can swap teams between jobs if needed.
“This approach has meant that we can scale the operation sustainably and plan for the future with a new range of environmentally friendly products and services that will complement our core offering.” Andrew Johnstone, Managing Director, Loft Boarding Scotland.
Survey staff, using the BigChange app, are guided through logic driven worksheets to record all necessary measurements and information to produce a customer quotation. Once accepted by the client this is converted to a job in BigChange, put into the busy schedule, allocated to an install team and the customer advised and, immediately before the team arrives on site, a customer ETA is sent.
When onsite, the team can access all the information captured during the site survey, including photographs and any special requests, to complete the installation as agreed. Once the job has been completed the digital worksheets are automatically stored in the central management system to inform invoicing, payroll, and customer follow-up.
“By the time you are doing 1,000 installations a year the saving of 10 minutes here and 10 minutes there, translates into significant efficiency gains for the business. It is this forward thinking, together with the support of tools like BigChange, that has allowed us to scale the business from literally a one-man band to national service provider in just 7 years.” Andrew Johnstone, Managing Director, Loft Boarding Scotland.
About:
Loft Boarding Scotland started life when Managing Director, Andrew Johnstone quickly realised his new-build house lacked storage. After some research, Andrew came across a product called LoftZone that allowed him to board his loft for storage without impacting its building warranty or damaging the insulation. Formed in 2017, Loft Boarding Scotland covers the whole of Scotland and is the largest installer of LoftZone products in the region undertaking 1,000 jobs a year installing raised flooring, ladders and hatches, insulation, and, working with subcontractors, lighting.
