Specialising in surface cleaning, preparation, and industrial coating for essential infrastructure, CC-IS has reduced the administration resource required to manage its operational teams by 20%, cut its waste by 50%, and saved 10% on fuel costs by using field service management software from BigChange – all whilst adhering to and maintaining the highest level of quality management and health and safety accreditations.
CC-IS has also boosted customer service levels with better communication and improved cash flow with more detailed reporting and same-day invoicing.
“One of the real benefits of BigChange is the flexibility to make it our own; our previous system didn’t allow us to customise workflows or documents without a huge cost and a significant time delay, but BigChange is different. With BigChange we own our processes and procedures rather than them owning us.” Andy Izzard, Technical Director, CC Infrastructure Services.
Prior to BigChange, CC-IS’s entire mobile operation was paper-based. Weekly folders with hundreds of worksheets were produced and physically driven from the company’s Head Office in Dorset to its Primary Operations Depot. In London. Each regional team would then collect their paperwork, together with any relevant equipment or material required, before heading back where the paperwork was distributed to the relevant crew. Completed project folders were dropped off at the same time before making the return journey down the M3 for client invoicing and payroll.
“This whole process took around 8-man days not to mention 2 reams of paper and around 900 miles! Using BigChange, all worksheets, timesheets, delivery notes, expense claims, fuel receipts, etc. are produced with just a few clicks and electronically transmitted in a matter of minutes.” Andy Izzard, Technical Director, CC Infrastructure Services.
Since implementing the BigChange job management system, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, resource management, financial management, and business intelligence, CC-IS has virtually eliminated paper from its mobile operation. This has allowed the company to deliver more projects with the same administrative resource, supporting growth and meeting customer service levels.
Using BigChange, CC-IS now provides clients with a detailed digital job card, including before and after photographs, providing evidence of completed works in virtual real-time. This speeds-up invoicing reduces queries and therefore improves cash flow. If additional work is flagged whilst a team is onsite a quote can be calculated, shared, and agreed upon without additional downtime.
BigChange is also helping CC-IS improve day-to-day efficiencies within its warehouse. Notifications for defective equipment are automatically sent via a worksheet, together with supporting photographic evidence, allowing for the timely purchase or hire of a replacement. Likewise, requests for additional items can be automatically placed and stock levels adjusted accordingly.
Health and Safety is a priority at CC-IS and compliance is mandatory. Using the BigChange app, operational teams are guided through risk assessments and other H&S paperwork whilst on-site. The flexibility of the BigChange system means CC-IS can adapt worksheets and other paperwork to its own processes and procedures, ensuring continued compliance with accreditations for ISO, RISQS, Construction line, and CHAS. Driver and vehicle management tools, including real-time tracking and behaviour or location triggered alerts, allow CC-IS to set and report on driver KPIs and maintain its Silver Fleet Operator Recognition System (FORS) rating.
“We were recommended to BigChange and once we had seen the way it could impact our business we haven’t looked back and we in turn recommend it to other businesses.” Andy Izzard, Technical Director, CC Infrastructure Services.
About:
CC Infrastructure Services started life in 1998 as Container Trak Ltd specialising in industrial bin maintenance and repairs. In 2007, brothers Andy and Martin Izzard launched Community Clean as a standalone business. Having gained National Highway Sector Scheme (NHSS) and Rail Industry Supplier Qualification Scheme (RISQS) accreditations, the company was awarded a number of milestone projects including the London Bridge Station redevelopment programme, Kier Surrey Guildford Bridges contract, and a surface protection project at the Tottenham Hotspurs Stadium, before rebranding to CC Infrastructure Services in 2020.
