5 ways field service management software can boost your fibre network installation business

As a leading business in the fibre network installation sector, you know that success comes down to three things:

• Efficiency - how quickly you can process your jobs?
• Client satisfaction – how well do you manage stakeholders?
• Winning contracts – how can you continue to secure profitable projects?

Fibre network installation is a complex industry, with everyday challenges in the form of:

• Meeting SLAs - strict financial penalties and dealing with subcontractors can be a problem
• Compliance challenges - ensuring health and safety is managed at every step
• Data challenges - lots of data often supplied on spreadsheets

As a result, many fibre network installers struggle with these common issues which can get in the way of growth and profitability.

That is why implementing a dedicated field service management software (FSM) system can help with the day-to-day management of fibre network installation jobs.

We asked one of our fibre network installation customers what benefits they had seen who said:
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We have to provide "as-built" photos of all work [...]

BigChange allows us to force this, improving our accountability.

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Here, we have put together five ways that FSM software can help you overcome these everyday challenges and take your organisation to the next level as a thriving and profitable business:

Make scheduling and dispatch easy

Manually scheduling jobs and dispatching service engineers can be a laborious headache. FSM software uses your parameters to automate this process, ensuring that the right engineer is always assigned to the right job at the right time.

Automatic job scheduling will take into account the training and accreditation status of the engineer and what regulatory requirements are needed for a specific job. It will also optimise resource utilisation and reduce downtime, enabling you to increase productivity, lead times and revenue.

See what’s happening in real-time

Real-time tracking and status updates enable you to manage projects by remaining at the heartbeat of all operations even if you are remotely located at a different job.

Integrated FSM software provides visibility into vehicle tracking, engineer location and job status, enabling you to provide accurate ETAs to customers and respond quickly to changes and emergency situations while out in the field.

If something goes wrong, such as a technical, regulatory or environmental issue, you can react accordingly. This enhances communication – for your engineers and the client - and ultimately improves customer satisfaction.

Empower your mobile workforce

Give your engineers the tools they need to succeed in the field. Connectivity is everything in fibre network installation, and that applies to how you manage jobs too.

Most FSM software provides mobile apps that put job information, customer data and technical resources at the fingertips of your engineers with a real-time link to the back office.

Your back office can see real-time progress of jobs and make changes if it looks like a job is going to overrun or be late to start.

This enables your installation team to work quickly and effectively, reducing technical errors and delays.

Ensure compliance

FSM software enables you to navigate the complex world of health and safety with ease. A major challenge in fibre network installation is securing the correct permissions from landowners and local government, as well as dealing with existing infrastructure, such as water pipes and electrical cables.

FSM software helps manage compliance by providing checklists and workflows based on the regulations relevant to each specific job.

This ensures all the necessary steps are completed and documented, reduces risk and protects your business from the cost and disruption of potential legal issues.

Win more contracts

Gain a competitive edge in the bidding and tendering process by providing a client portal. This gives your stakeholders easy access to real-time information.

FSM software makes this possible, so it is easy for sales teams and project managers to create compliant, cost-effective proposals that showcase the expertise and value of your fibre network installation business.

Being reactive and knowledgeable in this way demonstrates a comprehensive and professional understanding of client needs, and with access to a highly skilled workforce and appropriately skilled contractors you can win more business and grow your revenue.

Streamline your processes with Big Change all-in-one field service management software

In today's fast-paced business environment you can't afford to be held back by inefficient processes and limited visibility.

The disruption caused by inefficient processes can be damaging. With dedicated FSM software, it is much more manageable.

Our all-in-one job management software provides a full back office system and mobile app which allows you to track jobs, schedule jobs, provide quotes, carry out risk assessments and improve communications with ease - all synced to the back office in real time.

So don't let the common challenges of fibre network installation hold you back - see how Gamma Telecom, V25 Comms and Locktel use BigChange to boost their business.

Get a demo of BigChange today.

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