BigChange’s seamless all-in-one platform brings together the essential features needed in the hire sector, including scheduling of deliveries, collections and servicing. The mobile app for hire engineers and technicians manages the field-based workflow from beginning to end. Whilst the integrated CRM keeps customer data in one place and automates important emails and alerts, giving your customers the visibility they need.
Streamline and drive productivity gains across the board in your Hire business
- Paperless productivity
The mobile app manages tasks step by step, ensuring best practice is followed. Proof of work and asset condition is captured for a robust audit trail and ensures you can bill accurately for customer damages.
- Say goodbye to double keying
Replace multiple systems with one easy to use platform that brings your office, mobile teams and hire customers together.
- Respond fast to emergency service work
Respond faster to urgent equipment breakdowns with intelligent scheduling and real-time tracking that helps you identify the nearest and most appropriate engineer and vehicle for the job.
Contract winning software - an advantage for ambitious hire businesses
- Deliver contracts with confidence
BigChange technology gives potential customers the reassurance that you have the latest technology and operational capabilities needed to deliver your SLA promises. It’s a business winning differentiation.
- Quality management delivered
For Hire businesses with ISO accreditation, BigChange is your digital enabler, ensuring high standards can be maintained, protecting your reputation.
- The digital hire cycle is here
BigChange enables you to deliver the kind of service and experience that clients of all sizes need and expect. Customers get digital delivery, collection and item-condition reports as well as ETA alerts when their equipment is on the way.
Manage risk, compliance and item condition
- Point of work risk assessment
Build POWRA into every workflow so that delivery, collection or service jobs can’t be started until a risk assessment has been completed. Records of all risk assessments are securely stored for traceability.
- Access RAMS on demand
Hire operatives can access and share copies of their RAMS on their tablet or smartphone. All without paper.
- Capture item condition - including photos
Your mobile team members can capture photos at the point of delivery, collection or service - ensuring customers are billed accurately for use and also for damages or missing parts
