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BigChange’s seamless all-in-one platform brings together the essential features needed in the hire sector, including scheduling of deliveries, collections and servicing. The mobile app for hire engineers and technicians manages the field-based workflow from beginning to end. Whilst the integrated CRM keeps customer data in one place and automates important emails and alerts, giving your customers the visibility they need.
Streamline and drive productivity gains across the board in your Hire business
- Paperless productivity - The mobile app manages tasks step by step, ensuring best practice is followed. Proof of work and asset condition is captured for a robust audit trail and ensures you can bill accurately for customer damages.
- Say goodbye to double keying - Replace multiple systems with one easy to use platform that brings your office, mobile teams and hire customers together.
- Respond fast to emergency service work - Respond faster to urgent equipment breakdowns with intelligent scheduling and real-time tracking that helps you identify the nearest and most appropriate engineer and vehicle for the job.
Contract winning software - an advantage for ambitious hire businesses
- Deliver contracts with confidence - BigChange technology gives potential customers the reassurance that you have the latest technology and operational capabilities needed to deliver your SLA promises. It’s a business winning differentiation.
- Quality management delivered - For Hire businesses with ISO accreditation, BigChange is your digital enabler, ensuring high standards can be maintained, protecting your reputation.
- The digital hire cycle is here - BigChange enables you to deliver the kind of service and experience that clients of all sizes need and expect. Customers get digital delivery, collection and item-condition reports as well as ETA alerts when their equipment is on the way.
Manage risk, compliance and item condition
- Point of work risk assessment - Build POWRA into every workflow so that delivery, collection or service jobs can’t be started until a risk assessment has been completed. Records of all risk assessments are securely stored for traceability.
- Access RAMS on demand - Hire operatives can access and share copies of their RAMS on their tablet or smartphone. All without paper.
- Capture item condition (including photos) - Your mobile team members can capture photos at the point of delivery, collection or service - ensuring customers are billed accurately for use and also for damages or missing parts
Frequently asked questions
With our platform, compliance needn’t be a worry. To ensure your fitters are following industry best practices, you can produce mandatory risk assessment and workflow documents that they complete via the mobile app. Fitters won’t be able to fill out timesheets until the health and safety forms are filled out, giving you peace of mind that they’ll carry out all work safely. Plus, you can create a digital library for your procedure documents and equipment manuals for easy reference whenever your team needs them, wherever they are.
Yes. Our asset management feature allows you to assign codes to each item in your inventory, which fitters can scan from their mobile devices every time they sign something in and out of storage. The system updates in real-time, meaning you’ll always have access to accurate data on all your stock, regardless of location. Plus, your back-office team can use the asset management software to allocate items directly to jobs, meaning you can guarantee that your fitters will have everything they need when they visit customers.
You can enjoy many benefits by using BigChange to manage your hire business, including:
- User-friendly online booking portal that makes it easy for customers to manage their appointments
- Optimised schedules that save you time and money
- Complete visibility over your operations for better decision-making
- Improved customer communications, including marketing emails to increase bookings
- Mobile application that removes the need for paperwork and admin-heavy tasks
- Instant invoicing and payments for a healthy cash flow
- Excellent health and safety features that ensure your business is compliant
Yes. With our software, you can optimise hundreds of jobs in bulk by using the intelligent scheduling assistant. The assistant matches engineers to jobs based on factors such as location, job type, traffic information, skill set and vehicle type. As such, you can guarantee that you’ll always have the right people in the right places — every time.
The mobile app gives your electricians access to all the vital information they need from the palm of their hands. Whether they want to view their schedule or individual job details, complete a risk assessment, communicate with your back-office staff or put together a digital invoice, it just takes a few taps.
With less paperwork to take up their time, your electricians can get back to doing what they do best.