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Streamline industrial door operations
- Efficient service scheduling - Optimise routes for routine maintenance, emergency repairs, and new installations of industrial doors, roller shutters, and loading bay equipment to maximise engineer productivity.
- Real-time job allocation - Instantly assign the nearest qualified engineer to urgent callouts for jammed shutters or malfunctioning high-speed doors, minimising downtime for your clients.
- Mobile parts inventory - Track critical components like motors, control panels, and safety edges in real-time, ensuring engineers arrive with the right parts for every industrial door job.
Secure more industrial door contracts
- On-site digital quoting - Create professional, detailed quotes for industrial door installations or upgrades while at the client's premises, increasing your chances of winning contracts immediately.
- Transparent maintenance reporting - Automatically generate reports showing service history, response times, and safety compliance for each door, giving clients confidence in your ongoing maintenance.
- Multi-site contract capabilities - Showcase your ability to manage large-scale contracts with real-time visibility across all client locations, from distribution centres to retail parks.
Enhance industrial door safety and compliance
- Digital safety checks - Integrate mandatory safety assessments into every job workflow. Ensure all door safety devices are thoroughly checked and documented before any work commences.
- Automated maintenance schedules - Set up custom maintenance programmes for different door types, ensuring all industrial doors receive timely servicing to meet safety regulations and warranty requirements.
- Compliance documentation hub - Centrally store and easily access essential documents such as CE markings, force test certificates, and user manuals. Provide clients with digital copies instantly, enhancing your professional image.
Frequently asked questions
With our platform, compliance needn’t be a worry. To ensure your operatives are following industry best practices, you can produce mandatory risk assessment and workflow documents that they complete via the mobile app. Operatives won’t be able to fill out timesheets until the health and safety forms are filled out, giving you peace of mind that they’ll carry out all work safely. Plus, you can create a digital library for your schematics and guides for easy reference whenever your team needs them, wherever they are.
Yes, and it won’t add to your team’s workload. For example, you’ll be able to send automated communications to keep your customers updated, including on the day of their appointment where they’ll be able to track their engineers’ whereabouts in real-time via a tracking link.
Then, once the work is complete, customers will immediately receive their invoices and pay using a range of convenient online options for a swift and simple transaction.
Finally, you can check that customers are pleased with the service by sending them a satisfaction survey, which will help you keep improving your business and make it more attractive to potential clients.
You can enjoy many benefits by using BigChange to manage your industrial doors business, including:
- User-friendly online booking portal that makes it easy for customers to manage their appointments
- Optimised schedules that save you time and money
- Complete visibility over your operations for better decision-making
- Improved customer communications, including marketing emails to increase bookings
- Mobile application that removes the need for paperwork and admin-heavy tasks
- Instant invoicing and payments for a healthy cash flow
- Excellent health and safety features that ensure your business is compliant
Yes. With our software, you can optimise hundreds of jobs in bulk by using the intelligent scheduling assistant. The assistant matches operatives to jobs based on factors such as location, job type, traffic information, skill set and vehicle type. As such, you can guarantee that you’ll always have the right people in the right places — every time.
The mobile app gives your electricians access to all the vital information they need from the palm of their hands. Whether they want to view their schedule or individual job details, complete a risk assessment, communicate with your back-office staff or put together a digital invoice, it just takes a few taps.
With less paperwork to take up their time, your electricians can get back to doing what they do best.