“BigChange handles our job management brilliantly, linking site history, alerts, and client access rules seamlessly”
Danny Fuller
Managing Director, London Drainage Facilities
Drainage
Trusted by
Drainage, waste and environmental
businesses every day
Trusted by thousands of businesses everyday
Discover the proven system that let’s drainage businesses run better and grow faster. BigChange brings your office teams, operatives and customers together on one single platform. A perfect fit for companies doing drain repair, routine maintenance, blockage removal, CCTV surveys, high-pressure jetting, tankering, excavation, drain cleaning, and drain maintenance.
Streamline drainage operations and boost efficiency
Paperless productivity
The mobile app manages work step by step, ensuring best practice is followed. Capture proof of work for a robust audit trail.
Say goodbye to double keying
Replace multiple systems with one easy to use platform that brings your office and mobile teams together.
Respond fast to emergency work
Respond faster to new drainage inquiries with intelligent scheduling and live tracking that identifies the right engineer and vehicle for the job.
Tender winning software
Deliver contracts confidently
BigChange gives potential clients confidence that you have the technology and operational capability required to deliver on your SLA promises.
Quality management delivered
For drainage companies with ISO accreditations, BigChange becomes the digital enabler to maintain your high standards and protect your reputation.
Features that customers love
BigChange enables you to deliver the kind of service and experience that clients of all sizes need and expect - like ETA alerts, an online portal and access to detailed work reports.
Manage risk and compliance
Point of work risk assessment
Build POWRA into every workflow so that every drainage jobs can’t be started until the point of work risk assessment has been completed. All sign-offs saved securely in the cloud.
Access RAMS on demand
Drainage operatives can access and share copies of their RAMS on their tablet or smartphone. All without paper.
Digital waste transfer notes
Save time at the waste transfer station - completing notes digitally which are then shared and saved securely for full compliance.
Frequently asked questions
What health and safety features does BigChange’s drainage service management software include?
With our platform, compliance needn’t be a worry. To ensure your operatives are following industry best practices, you can produce mandatory risk assessment and workflow documents that they complete via the mobile app. Operatives won’t be able to fill out timesheets until the health and safety forms are filled out, giving you peace of mind that they’ll carry out all work safely. Plus, you can create a digital library for your COSHH sheets and guides for easy reference whenever your team needs them, wherever they are.
Is BigChange only for small drainage companies?
What are the main benefits of using Job Management Software?
You can enjoy many benefits by using BigChange’s drainage job management software to manage your operations, including:
- User-friendly online booking portal that makes it easy for customers to manage their appointments
- Optimised schedules that save you time and money
- Complete visibility over your operations for better decision-making
- Improved customer communications, including marketing emails to increase bookings
- Mobile application that removes the need for paperwork and admin-heavy tasks
- Instant invoicing and payments for a healthy cash flow
- Excellent health and safety features that ensure your business is compliant
What is the purpose of BigChange’s mobile application?
The mobile app gives your drainage engineers access to all the vital information they need from the palm of their hands. Whether they want to view their schedule or individual job details, complete a risk assessment, communicate with your back-office staff or put together a digital invoice, it just takes a few taps.
With less paperwork to take up their time, your team can get back to doing what they do best.
How can BigChange software improve job scheduling?
With BigChange’s drainage engineer software, you can optimise hundreds of jobs in bulk by using the intelligent scheduling assistant. The assistant matches engineers to jobs based on factors such as location, job type, traffic information, skill set and vehicle type. As such, you can guarantee that you’ll always have the right people in the right places — every time.
Will BigChange’s platform help me deliver a superior service to my customers?
Yes, and it won’t add to your team’s workload. For example, you’ll be able to send automated communications to keep your customers updated, including on the day of their appointment where they’ll be able to track their engineers’ whereabouts in real-time via a tracking link.
Then, once the work is complete, customers will immediately receive their invoices and pay using a range of convenient online options for a swift and simple transaction.
Finally, you can check that customers are pleased with the service by sending them a satisfaction survey, which will help you keep improving your business and make it more attractive to potential clients.