The revenue you lose never sends a cancellation notice.

Customer follow-up is as core as scheduling and invoicing

Miss a booked job and you'll hear about it within minutes. Miss an invoice and you'll know by Friday. Miss a follow-up and you never find out: no complaint, no cancellation, just a customer who quietly books someone else.

Delight takes it on, using the job history and assets in BigChange to decide who to contact and why.

The Leak You Can't See

When follow-up falls behind, past customers go months without hearing from you. The gap gets filled with expensive new-customer acquisition, and quiet weeks arrive with technicians on the payroll and nothing booked.

Every Option Is Broken

Do nothing, and the leak grows. Do it by hand, and things slip through the cracks. Use a generic email tool, and customers tune out. So most owners chase new business, which costs up to 25x more than keeping a customer.

A Specialist's Job, Done Properly

Personalised outreach is a job most teams were never hired for. Delight writes to each customer about their own history, every day, quiet or slammed. Preview each message 24 hours ahead, then see who came back and what it was worth.

What Delight handles, so your team doesn't have to

Maintenance reminders, quotes that went quiet, services customers don't know you offer: Delight works through all of it. No sticky notes, no spreadsheets, nothing to remember.

See it in action